Customer Support Executive

Job Description:

We are looking for a dynamic and customer-focused individual to handle inbound and outbound calls as well as emails. The role involves resolving customer queries efficiently and professionally. Candidates should be comfortable in both English and Hindi, and willing to do cold calling when required.

Responsibilities:

• Handle inbound & outbound customer calls
• Respond to customer queries via email
• Resolve customer complaints and ensure satisfaction
• Do cold calling as per requirement
• Maintain call logs and update CRM system

Requirements:

• Good communication skills in English and Hindi
• Experience in voice process and email handling preferred
• Basic computer knowledge
• Positive attitude and willingness to learn