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102 FIS Jobs

Problem Management Professional

3-6 years

Pune

1 vacancy

Problem Management Professional

FIS

posted 3 days ago

Job Description

Problem Management (Rotational Shifts)
About this Team:
This team provides 24x7 support and management of Problems. Ensure the Problem Management meets its goals and SLA/OLAs for the clients.
What he will be doing:
  • Ensure all Problem Investigations and Known Errors are managed effectively through the Problem Management lifecycle and are documented accurately in the Service Management Toolset.
  • Attend Post Incident Reviews as required and ensure that any actions are captured and related to the appropriate Problem record(s)
  • Arrange and hold Problem reviews to discuss and progress complex and/or stalled problem investigations.
  • Ensure that Problems records are classified, prioritized and assigned correctly and details of the incident symptoms and workaround have been captured.
  • Ensure all additional mitigation tasks (identified by the Post Incident Review) are raised on the system, related to the Problem Investigation or Known Error and have agreed owners/target dates.
What he needs to have:
  • Minimum 3-6 yrs of considerable knowledge of Problem management principles, procedures, and techniques.
  • Knowledge of Problem Management techniques such as 5 WHY, Ishikawa, Cause-effect, Apollo Root Cause Analysis etc.
  • Considerable knowledge of standards and best practices relevant to the information technology industry, e.g., ITIL
  • Ability to apply analysis and creative thinking when solving problems and conflict
  • Ability to communicate effectively to all levels within the organization
  • Skilled at identifying and implementing process improvements
Added bonus if you have
  • Knowledge of FIS products and services
  • Knowledge of financial services industry and basic financial analysis principles and ratios
What we offer you:
  • An exciting opportunity be a part of World s Leading FinTech Product MNC
  • A range of benefits designed to help support your lifestyle and wellbeing
  • A multi-faceted job with a broad spectrum of responsibilities
  • A modern international work environment and a dedicated and innovative team.

Employment Type: Full Time, Permanent

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What people at FIS are saying

Professional salary at FIS

reported by 1 employee with 8 years exp.
₹23.4 L/yr - ₹29.9 L/yr
157% more than the average Professional Salary in India
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What FIS employees are saying about work life

based on 6k employees
75%
77%
82%
72%
Flexible timing
Monday to Friday
No travel
Day Shift
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FIS Benefits

Work From Home
Health Insurance
Cafeteria
Free Transport
Team Outings
Job Training +6 more
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FIS Pune Office Location

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Pune Office
FIS, Westend Center One, Next to Reliance Mart, Wireless Colony, Aundh Pune
Maharashtra 411007

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