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Designation : Lead Hub Operations

Location : Mumbai (Thane Kalyan Ulhasnagar Vashi)

Reporting : Regional Manager & Area Manager

Key Responsibilities:

The responsibilities of a Lead Hub Operations (g7) are multifaceted and demand a blend of operational acumen, leadership, and analytical skills. Core duties typically include:

• Operational Excellence: Overseeing all hub operations to ensure efficiency, productivity, and adherence to standard operating procedures (SOPs). This includes managing inbound and outbound processes, sorting, and inventory management within the hub.
• Team Leadership and Management: Leading and motivating a team of hub executives, associates, and other staff. This involves performance management, training and development, and fostering a positive and productive work environment.
• Performance Monitoring and Analytics: Tracking key performance indicators (KPIs) such as on-time delivery, cost per shipment, and error rates. The role requires a data-driven approach to identify areas for improvement and implement corrective actions.
• Cost Management and Optimization: Managing the hub's budget, controlling operational costs, and identifying opportunities for cost savings without compromising on quality and speed.
• Vendor and Partner Management: Collaborating with third-party logistics partners and other stakeholders to ensure smooth coordination and alignment of operations.
• Problem-Solving and Escalation Management: Proactively identifying and resolving operational bottlenecks and handling escalations from customers or internal teams in a timely and effective manner.
• Process Improvement and Innovation: Continuously seeking opportunities to improve processes, enhance efficiency, and implement new technologies and best practices within the hub.
• Compliance and Safety: Ensuring compliance with all safety regulations and company policies within the hub premises.