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51 Fusion CX Jobs
Customer Service Representative
Fusion CX
posted 3+ weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Proactively reach out to customers to discuss their policies, answer questions, and address any concerns.
- Inform customers about claim rejections, explain the reasons sensitively and professionally, and guide them through the resolution process.
- Provide accurate information on policies, comply with guidelines, and use scripts effectively to meet customer needs.
- Maintain meticulous records of customer interactions, ensuring data accuracy and compliance with operating procedures.
- Manage multiple calls and responsibilities efficiently, prioritizing tasks to meet deadlines while maintaining a positive demeanor.
- Conduct follow-ups as necessary to ensure customer satisfaction and thorough resolution of queries.
Employment Type: Full Time, Permanent
Read full job description
What people at Fusion CX are saying
Rating based on 13 Customer Service Representative
reviews
Anonymous · Customer Success, Service & Operations
Likes
Nothing to like it was frustrating
Dislikes
Worst company of all time with toxic work culture
- Salary - Bad
+6 more
Customer Service Representative salary at Fusion CX
reported by
34
employees
₹1
L/yr - ₹3
L/yr
47%
less
than the average Customer Service Representative Salary in India
View more details
What Fusion CX employees are saying about work life
based on 1.6k employees
Flexible timing
Rotational Shift
No travel
Day Shift
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