G4S - Branch Head (5-10 yrs)

Area of Responsibility

- Operations Management.

- Formulate & implement cluster strategy linked with Hub strategy.

- Directly accountable for planning and organizing branch operations.

- Ensure proper start-up of new assignments.

- Manage guard sourcing in terms of scouting, referrals and walk-ins.

- Ensure proper deployment, rostering & attendance of guards.

- Ensure proper supervision, patrolling & review in terms of day & night checks.

- Conduct security audits of large assignments periodically.

- Forecast, procure and distribute uniforms and office equipment under clearance from the respective Hub Heads.

- Maintain consistent, complaint free, high quality service levels.

- Support and facilitate implementation of corporate projects

Business Performance Goal ( Revenue , Collections , Margin Improvement )

- Revenue Growth: To grow higher than the industry growth by having Get & Grow and achieve the revenue goals.

- Collections: Develop the strategy and plan to ensure achievement of Price Increase, Collection and Bad Debts.

- Gap analysis in invoicing and collections.

Price Increase

- Timely communication with customer and related stakeholders.

- Agreement to pay / timely billing with customer.

- Variance analysis of actual vs budget.

- Timely termination of customer in case of non agreement or delay in decision of price increase.

Bad Debt

- Understanding the bad debt reasons and devising the strategy in recovering the same.

- Do the analysis and take the necessary course of action.

- Focus on collections and reduce the Gaps.

- Margin Improvement.

- Understand the contract.

- Knowing the gaps in contract and closing the gaps with customers.

- Knowing the payout to employees and authorities.

- Reconciliation correction for gaps between billed & paid.

- Asking customers to increase the management fee on various value addition and solving customer problems.

Client Relationship Management

- Strive to understand customers needs and deliver the right/customized solutions.

- Build effective customer relationships, ensure customer satisfaction and promote companys image.

- Conduct all surveys and client requested security audits.

- Ensure satisfaction and retention of existing clients.

- Regular meeting with clients for performance feedback.

- Reviewing client feedback and developing solutions to improve service delivery quality and create customer delight.

- Responding to client queries and concerns promptly

Leadership & IR

- With Support From Branch HR Team.

- Prepare manpower budget as per business requirements.

- Recruit adequate number of quality direct manpower in accordance with business requirements.

- Ensure all new recruits in direct and indirect category attend basic course and no one is deployed without successful completion of basic course.

- Ensure timely completion of joining formalities for new recruits, and their timely deployment.

- Ensure development of Direct staff through refresher and other relevant training programmes.

- Ensure maintenance of attendance, leave, overtime records etc.

- Ensure correct wages computation of direct staff.

- Ensure timely payment of wages and other dues.

- Ensure disciplinary action is taken wherever required.

- Ensure speedy redressal of grievances through regular interaction, counselling and appropriate administrative measures.

- Ensure implementation of HR & Training policies

Health & Safety

- With Support From Health & Safety.

- Ensure observance to highest standards of G4S Health & Safety norms in all areas of work.

- Promote awareness within the team on safe working procedures.

- Contribute to development of safe work procedures.