Process Associate

Job location: Balangir, Odisha

About the role:
We are seeking a dynamic and detail-oriented Process Associate to support the effective implementation of the PM Surya Ghar Yojana Rooftop Solar (RTS) Scheme. This role is essential to delivering a seamless, customer-centric experience by ensuring that all operational and documentation processes are executed accurately and in full compliance with program guidelines. The Process Associate will be responsible for overseeing the end-to-end documentation of customer applications, maintaining data integrity across internal systems, and ensuring strict adherence to regulatory and scheme-specific requirements. The role also involves engaging with walk-in customers at the storeresolving queries, providing product and process-related guidance, and fostering a positive and professional service experience. In addition, the Process Associate will play a key role in facilitating the timely and efficient disbursement of subsidies to eligible customers by coordinating closely with internal teams and external stakeholders to ensure smooth and compliant program execution.

What you would be expected to do:

• Manage end-to-end documentation and processing of customer applications under the PM Surya Ghar-Roof Top Solar Scheme. 
• Ensure timely collection, verification, and submission of all required KYC and subsidy-related documents.
• Coordinate with front-end sales, installation teams, and financial institutions for customer updates
• Maintain accurate MIS reports, data dashboards, and payment tracking
• Address customer escalations, feedback, ensuring prompt and effective resolution
• Adhere to and implement the latest guidelines issued by MNRE and internal company processes
• Support walk-in customers with queries and documentation support at the store 
• Ensure regular and accurate updates in the internal CRM or tracking systems for all customer interactions

You might be a strong candidate if you have:

• 1-3 years of experience in process-oriented or back-end operations role
• Strong proficiency in documentation, Excel, and familiarity with digital tools (CRM/MIS)
• Prior experience in managing customer lifecycle processes, especially in subsidy, loan, or utility-linked products, is an advantage
• High attention to detail, with strong coordination and follow-up capabilities
• Willingness to work from a store-based location in Balangir.

What Sun King offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.