Customer Support Associate

Roles & Responsibility:

1. Primary Lead Calls (Offline & Online) - To support the Operational Team - Lead Qualification a. Primary call has to done from CC team and make the lead/prospect drill down to customer funnel

2. Lead Nurturing (Online & Offline) - To support the Operational Team/ generate more Business. a. (Lead/ Prospects / Customers who showed interest towards our products then the nurturing process should be handled by the CC team). b. We would like to propose an incentive for leads conversion (Tracking through MIS Reports).

3. Campaign calls (Existing Customers) a. Calls to existing customers to inform about the ongoing campaigns with offers and book appointments for the interested customers.

4. Wishes & Special Appointment Booking on Birthday & Anniversary Days of customers.

5. Campaign calls (Existing Customers) a. Calls to existing customers to inform about the ongoing campaigns with offers and book appointments for the interested customers.

6. To collect reference - from existing customers based on feedback .

7. Future Purchase Details - Get to know about future purchase plans for existing customers and direct their requirements to the showroom.

8. GRT Rewards - Handle GRT Loyalty regarding enquires .

9. Need to Handle Outbound Calls.

Qualifications & Skills:

• Bachelors degree or equivalent (preferred but not mandatory).
  
• Proven experience in a customer support or client-facing role.
  
• Strong communication and interpersonal skills.
  
• Ability to multi-task, prioritize, and manage time effectively.
  
• Problem-solving skills with a focus on customer satisfaction.
  
• Proficiency in using CRM systems and support tools .
  
• Familiarity with Microsoft Office or Google Workspace.