Guardicore Segmentation/ Run and Maintain SME 

Job Description

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you’ll do:

We are looking for an experienced Guardicore Segmentation Run and Maintain SME to manage the day-to-day operations, monitoring, troubleshooting, and optimization of our microsegmentation platform. This role is critical in ensuring that segmentation policies are operating effectively, systems are compliant, and issues are quickly identified and resolved with minimal business disruption.

Key Responsibilities:

• Monitor and maintain the Guardicore Segmentation platform across on-prem and cloud environments.
• Act as the primary point of contact for operational issues, policy updates, and platform health.
• Perform regular health checks, ensure system stability, and escalate vendor-related issues when necessary.
• Analyze logs and alerts to detect anomalies, policy violations, or performance issues.
• Collaborate with infrastructure, application, and security teams to validate changes, update policy sets, and remediate policy conflicts.
• Ensure documentation is up-to-date, including operational procedures, escalation protocols, and known issue repositories.
• Support audits and compliance requests by providing relevant segmentation evidence and reports.
• Maintain operational SLAs, including incident response, change management, and patch management for Guardicore components.
• Proactively identify opportunities for process improvement, automation, and system optimization.

What you need to bring:

Required Qualifications:

• 5+ years of experience in security operations, network administration, or IT infrastructure support.
• Hands-on experience managing and maintaining Guardicore Centra (Akamai Guardicore Segmentation Platform).
• Solid understanding of network flows, segmentation rules, and firewall policy operations.
• Familiarity with change management processes, incident handling, and ticketing systems (e.g., ServiceNow, Jira).
• Strong troubleshooting and problem-resolution skills for security tools and network-related issues.
• Basic scripting ability (e.g., Python, Bash, PowerShell) for routine maintenance or data extraction.

Preferred Skills:

• Experience supporting hybrid environments (on-prem + AWS/Azure/GCP).
• Knowledge of SIEM integration and log analysis (e.g., Splunk, QRadar).
• Familiarity with compliance frameworks (e.g., NIST, PCI, ISO 27001).
• Guardicore/Akamai certifications or related security certifications (Security+, Network+, or equivalent).