Recreation Executive

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it s with Hilton where we never forget the reason were here: to delight our guests, Team Members, and owners alike.

The Recreation Executive takes pride in his / her duties, trains and supervises employees of the Health Club department in their duties.

What will I be doing

As the Recreation Executive, you will be responsible for performing the following tasks to the highest standards:

Ensure that company policies, procedures and brand standards are followed at all times.

Train all new employees in the daily Health Club operations, including safety and sanitation procedures.

Control workflow, assignment of work and designated shifts for assigned team members.

Ensure that all team members on assigned shifts follow established policies and procedures.

Monitor and ensure that health club employees provide prompt service upon guests arrival.

Investigate complaints in the fitness center and attend to injured guests, finding a resolution for the issue.

Proceed with service recovery by paying attention to injured guests and offering better services to guests.

Effectively handle all hospitality requests and VIP services.

Perform all related serving duties as required or requested.

Knowledgeable of the Health Club s service standards and skills.

Able to lead and communicate with colleagues during outlet operations.

Ensure that all in-house VIP lists and amenities are registered, and relevant information is discussed.

Report and follow-up on all maintenance defects which affect efficiency and delivery of service.

What are we looking for?

A Recreation Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours,