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Home Credit
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100 Home Credit Finance Jobs
Team Leader - North
5-10 years
₹ 3.6L/yr - 5L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Gurgaon / Gurugram
1 vacancy
Team Leader - North
Home Credit Finance
posted 2 days ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
.Manage & motivate team of 20 operators.
2.Manage the Collection process for assigned campagin(s)
3.Ensure operator are delivering individual calls target, SLA & KPI
4.Maximize Productivity by increasing Kept/Call, RPC%,PTP%, & Kept%
Monitoring calls, Coaching and Feedback,Bottom Quotile Management,Individual Target settings,Weekly and monthly one on ones,Analysing relevant reports,making reports and reporting to management on areas of improvement.
Monitoring calls, Coaching and Feedback,Bottom Quotile Management,Individual Target settings,Weekly and monthly one on ones,Analysing relevant reports,making reports and reporting to management on areas of improvement.
5.Conducting team meetings, pre/post/mid shifts.
6.To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity.Dialer Knowledge preferred.
7.To supervise the workload of the team, allocating team members to optimise service provision and administrative support across the hours of the operation of the Contact Centre.
8.Attrition , Shrinkage, roster mangement.
9.Managing PIP (Performance improvement Plan) of the team members
Employment Type: Full Time, Permanent
Read full job description
What people at Home Credit Finance are saying
Rating based on 98 Team Lead
reviews
Anonymous · Other
in Bangalore / Bengaluru
Likes
Learning experience was very helpful
- Skill development - Good
Dislikes
Top management is not cooperative at all.
- Job security - Bad
+2 more
Team Lead salary at Home Credit Finance
reported by
235
employees
with 1-10
years exp.
₹2.5
L/yr - ₹5.6
L/yr
58%
less
than the average Team Lead Salary in India
View more details
What Home Credit Finance employees are saying about work life
based on 4.4k employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Home Credit Finance Benefits
Submitted by Company
Subsidized Meals Parking facility Leave & Holidays Insurance Coverage Paternity Coverage
Submitted by Employees
Job Training 
Soft Skill Training 
Cafeteria 
Health Insurance 
Work From Home 
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Home Credit Finance Gurgaon / Gurugram Office Locations
Gurugram Office
3rd Floor, Infinity Tower C, DLF phase 2, Gurugram, Haryana
Gurugram
122002
122002
Gurugram Office
Home Credit India, 3rd Floor, Infinity Tower C, DLF phase 2
Gurugram
Haryana 122002
Haryana 122002
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