Senior Executive - HR Operations

Objective

To ensure allotted HR (backend related activities) are done within defined timeline.

Key Responsibilities

To manage and support core employee services including query resolution via myHR, Time Management tools, ID & Access Card issuance, and provide support in insurance benefits (GPA/GMC). The role will also contribute to HR compliance processes and ensure timely and accurate service delivery.

Employee Query Management:

• Address and resolve employee queries on the myHR platform within defined SLAs.
• Escalate unresolved issues to relevant stakeholders and ensure closure.
• Maintain tracker for recurring queries and contribute to FAQ/knowledge base updates.

Time & Attendance Tool Administration:

• Ensure accuracy of attendance data in the time management system.
• Coordinate with IT/HRMS teams for tool issues or enhancements.
• Support managers and employees with time tracking discrepancies and corrections.

ID & Access Card Management:

• Coordinate issuance and deactivation of employee ID/access cards.
• Maintain records of access permissions and handle card-related issues promptly.

Insurance & Benefits Support (GPA/GMC):

• Liaise with insurance partners for employee claims under Group Personal Accident (GPA) and Group Medical Coverage (GMC).
• Assist employees in claim submissions, documentation, and resolution of insurance queries.
• Maintain insurance-related records and MIS.

Compliance & Documentation:

• Support HR compliance activities including statutory registers and audit documentation.
• Assist in record maintenance and tracking of regulatory HR requirements.

Good to Have

• 2 to 5 years in HR operations, employee services, or shared services setup.
• Proficient in MS Excel, PowerPoint, and basic HRMS platforms.
• Knowledge of Time & Attendance systems, myHR/Helpdesk tools, and ID systems.
• Exposure to GPA/GMC claim handling and HR compliance will be an advantage.
• Detail-oriented, organized, and able to work in a fast-paced environment. Strong sense of confidentiality and employee service orientation.