Workforce Processes, Tooling/Senior Business Analyst

Some careers shine brighter than others.

If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Associate Director, Tech SME

In this role, you will:

• Be responsible for facing off to Service line stakeholders for resource management requirements
• Responsible to drive headcount plan/ forecast management in Headcount forecasting tool - Pioneer
• Support hiring, onboarding, offboarding and extension processes
• Drive headcount planning and management best practices within service lines
• Responsible to clear the breaks between the tools or database
• Work hand in hand with BMs and Workforce Lead toward headcount strategy and governance
• Responsible to provide/ produce required headcount metrics
• Drive process and tooling improvements
• Effective stakeholder management with regular and proactive engagement