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289 HSBC Group Jobs
Technical Resillience Lead/Sr. Associate Director, Service Management
7-12 years
Pune
1 vacancy
Technical Resillience Lead/Sr. Associate Director, Service Management
HSBC Group
posted 1 day ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Some careers shine brighter than others.
If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Sr. Associate Director, Service Management.
In this role, you will
- Define and implement enterprise-wide technology resilience strategies that align with business objectives and regulatory requirements. Develop risk-based resilience roadmaps for IT services, applications, and infrastructure, prioritizing areas with the highest business impact.
- Establish a Resilience-by-Design approach, embedding resilience into architecture, development, and operational processes. Lead cross-functional resilience governance initiatives, ensuring clear roles, responsibilities, and accountability across IT and business teams.
- Drive the adoption of proactive resilience engineering practices, including chaos engineering, fault tolerance, and self-healing architectures.
- Ensure alignment between resilience, cybersecurity, and operational risk management frameworks to create a unified resilience approach. Map end-to-end business service chains to identify critical technology dependencies, failure points, and cascading risks.
- Conduct business impact analyses (BIA) to assess the resilience of IT services supporting key business functions. Work with enterprise architects to evaluate technology stacks, integration points, and dependencies affecting resilience.
- Design alternative workflows, redundancy mechanisms, and failover strategies to reduce service downtime. Partner with third-party vendors and cloud service providers to assess resilience capabilities and ensure compliance with resilience standards.
- Apply Failure Mode and Effects Analysis (FMEA) to systematically identify, analyze, and mitigate potential failures across IT systems and business processes. Assess risks based on Severity (S), Occurrence (O), and Detection (D), calculating Risk Priority Numbers (RPN) to prioritize mitigation efforts.
- Collaborate with IT engineering and operations teams to implement failure prevention measures, rapid detection, and automated recovery mechanisms. Use predictive analytics and continuous monitoring to detect early warning signs of system failures and minimize business impact.
- Ensure compliance with operational resilience regulations such as DORA (Digital Operational Resilience Act), FCA/PRA Operational Resilience, Basel III, NIST, ISO 22301, FFIEC, GDPR. Develop resilience compliance roadmaps, ensuring that technology and business services meet evolving regulatory expectations.
- Define and track resilience Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs) to measure effectiveness and report to senior leadership. Partner with risk, compliance, and audit teams to prepare for regulatory reviews and demonstrate resilience capabilities.
- Provide Board and executive-level reporting on technology resilience risks, challenges, and strategic initiatives.
Requirements
To be successful in this role, you should meet the following requirements:
- Enterprise Architecture Resilience: TOGAF, cloud-native resilience patterns, event-driven architectures
- Technology Risk & Resilience Frameworks: Failure Mode & Effects Analysis (FMEA)
- Resilient IT & Cloud Architectures: Active-active/active-passive failover, circuit breaker patterns, eventual consistency
- Business Service Chain Mapping: Dependency analysis for operational resilience
- Regulatory Compliance: DORA, FCA/PRA, FFIEC, GDPR, Basel III operational resilience standards
- Strong stakeholder engagement across technology, risk, compliance, and business teams
- Ability to translate complex resilience requirements into actionable technical strategies
- Problem-solving mindset with experience in managing high-impact technology incidents
- Strategic thinking to align resilience initiatives with business goals
Employment Type: Full Time, Permanent
Read full job description
What people at HSBC Group are saying
Rating based on 2 Associate Director
reviews
Anonymous · Consulting
in Bangalore / Bengaluru
Likes
Amazing company to work for
- Salary - Good
+6 more
Dislikes
Small politics which every organisation have.
Associate Director salary at HSBC Group
reported by
66
employees
with 6-20
years exp.
₹21
L/yr - ₹70
L/yr
21%
more
than the average Associate Director Salary in India
View more details
What HSBC Group employees are saying about work life
based on 5.3k employees
Flexible timing
Monday to Friday
No travel
Day Shift
HSBC Group Benefits
Submitted by Company
Pay and benefits Flexible working Career development
Submitted by Employees
View more benefits 
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