Sr. Process Analyst - F&A Delivery - Order To Cash

As Senior Process Analyst – Order to Cash (O2C), you are responsible for processing Accounts Receivable - posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts.

Your primary responsibilities include:

·Analysis of receivable accounts, investigation of entries, and pulling audit prep work.

·Involve in getting instructions, direct Debit run, rejection of Direct Debit, and Oracle updating.

·Investigate unapplied payments, rectify them, and ensure proper allocation.

·Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions.

·Adhere to client SLA's (Service Level Agreements) and timelines.


Required education
Bachelor's Degree

Preferred education
Master's Degree

Required technical and professional expertise

·Commerce graduate with a minimum of 3-6 years of experience in Order to Cash (O2C), basic accounting knowledge, and understanding of various accounting principles.

·Hands-on expertise to increase cash application automation, increase touchless cash settlement, and reduce cash application complexity and instability across accounts assigned.

·Prior experience in monitoring customer account statuses and results regarding cash application against defined critical metrics, goals, and objectives.

·Proven experience in building and utilizing reports to analyze pertinent account information.

·Experience in collaboration and negotiation with customers, sales field, and finance functions to achieve improvements.

·Working knowledge to identify and implement action plans and process improvements with mentorship.


Preferred technical and professional experience

·Proficient in MS Office applications and any ERP software as an end-user.

·Ambitious individual who can work under their direction towards agreed targets/goals.

·Ability to work under tight timelines and have been part of change management initiatives.

·Actively engaging in team meetings to exchange information, with a proven ability to meet both individual and business metrics.

·Enhance technical skills by attending educational workshops, reviewing publications etc.