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Senior Service Associate-Onboarding
IBM
posted 25d ago
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Flexible timing
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Job Description
Your Role and Responsibilities
As Senior Service Associate -Onboarding, you are responsible to ensure seamless onboarding experience for new joiners.
- You will be the first point of contact for new employee and hiring manager from offer accept through onboarding
- Coordinating requests and delivery of all provisioning items by new hire's start date
- Facilitate onboarding sessions
- Welcoming new employees, facilitating paperwork completion and processing, accountability in understanding current IBM business/structure/strategy/ news,
- Ensure employee data collected at the onboarding stage reaches HR system(s) in a timely manner
- Comply with local government requirements in a timely manner
Required Technical and Professional Expertise
- 1-2 years' experience in HR Onboarding process for any International IT ITES Company
- Excellent communication skills in English both oral & written
- Strong knowledge of MS Excel and MS Word
- Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans
- Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business
- Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements
- Excellent Customer Service skills- ability to communicate to all people at all levels within the organization.
- Must have the ability to resolve difficult customer service issues
- High degree of numeracy skills with meticulous attention to details Team work- the ability to work well within the team is key to this role
Preferred Technical and Professional Expertise
- Ambitious individual who can work under their own direction towards agreed targets/goals.
- Ability to work under tight timelines and have been part of change management initiatives.
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
- Enhance technical skills by attending educational workshops, reviewing publications etc.
Employment Type: Full Time, Permanent
Functional Areas: Other
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