FUNCTIONAL MANAGER-CONTRACT SUPPORT

Be a Privacy SME in the Data Privacy and Protection Office (DPPO) team against the background of a continually changing privacy landscape:

· Lead the privacy review of Business Process Operations (BPO) Client solutions as Data Privacy/Protection, Regulations and Compliance (DPRC) SME. BPO solutions are becoming increasingly complex with focus on client needs and Generative AI. The DPRC SME must analyze the solution from a privacy perspective, probing to understand the type of solution and key elements such as data types, locations of controllers/processors and tools and applying SME knowledge to assess and document the privacy impacts of the solution before closing-out the mandatory DPRC Review.

· Provide consulting to Solutions Architects, Technical Service Managers, Bid Managers and other key stakeholders on the impact of privacy regulations for potential solutions and deliver education and coaching on the associated processes

· Review and share privacy inputs for RFPs (Request for Proposal) optimizing use of standard responses

· Provide Data Privacy SME input to contracting activities

· Be the privacy focal from within the BPO DPPO team for multiple privacy regulations and IBM/IBM Consulting/BPO DPPO processes

· Engage in other privacy activities to support BPO and IBM Consulting Global BISO (Business Information Security Office) priorities and initiatives, leading specific activities as required

Actively engage in and contribute to the Agile activities, process improvements and innovation being driven across the BPO DPPO squad:

· Adopt the Agile tools and processes used by the BPO DPPO squad, and act as Iteration Manager for the Agile initiative on a rotational basis

· Continually look for opportunities to drive process and AI improvements and innovation, sharing ideas and working with the squad to assess opportunities and drive change. Lead relevant activities across the squad and non-DPPO teams.



Required education
Bachelor's Degree

Preferred education
Master's Degree

Required technical and professional expertise

·Privacy SME knowledge and expertise demonstrated through experience of working within a privacy role

·Excellent written and verbal communication (English) skills with ability to consult, educate and coach stakeholders

·Effective collaboration skills with ability to engage with stakeholders across the organization and be an effective and proactive team player within the BPO DPPO squad

·Drive to achieve including deliverables, innovation and change

·Ability to probe and challenge data and processes to drive excellence in E2E deliverables

·Experienced user of Microsoft Office tools – Excel, Word and Powerpoint

·A continual learner who is committed to growing skills and expertise as both a Data Privacy SME and IBMer


Preferred technical and professional experience

·Privacy certifications such as CIPP/E

·Knowledge of multiple privacy regulations such as GDPR, CPRA, LGPD, PIPL etc

·Experience of working with privacy related contract documents such as DPA, DPA Exhibit and SCCs - Data Processing Addendum, DPA Exhibit, Standard Contractual Clauses

·Experience of Agile working and use of Agile tools such as monday.com and Mural

·Experience of using and applying GenAI assistants and agents across business processes