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7 infoAnalytica Jobs
Voice Trainer
infoAnalytica
posted 3+ weeks ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Responsible for new joinee and refresher trainings for sales , marketing and content syndication
programs, including associated soft skills, OJT, and on-going up-skill training for existing
employees. - Conduct skills gap analyses to identify areas of improvement for existing team members.
- Review individual calls and provide appropriate coaching to ensure attainment of set goals.
- Understand new project requirements by working closely with all the required stakeholders, and
plan execute training program for new campaigns / projects. - Work closely with the operations and audit teams to ensure successful execution of customer
programs. - Document and communicate issues to appropriate department/ individuals and assume
ownership until completion. prepare the trainees to convert leads. - Coordinate individual and team performance review sessions along with the operations team to
discuss strengths, and areas of development for each caller. - Must be able to handle strenuous timelines, willing to operate in different shifts and available to
interact with employees at all levels. - Maintain updated records of training material, curriculum, and costs; along with performance
scorecards for each individual agent - Must be able to identify and resolve problems in a timely manner supported by relevant data .
- Should have the ability to gather and analyze information skillfully to develop alternative
solutions.
- Bachelor s degree in business, operations management or related field; with 5- 7 years of
working experience as a trainer within Martech, Digital Marketing or related industries providing
products / services for international markets, and to enterprise clients. - Experience in a marketing or sales position and training certifications is a plus.
- Outstanding communication and articulation skills; with strong presentation and power point skills.
- Willingness to keep abreast of new techniques in training and related technology / platforms.
- Excellent time management, organizational and analytical skills.
- Should be a strong team player with a strong ability to design innovative and effective training programs including using gamification.
- Experience with building and developing teams, with good coaching skills.
Employment Type: Full Time, Permanent
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What infoAnalytica employees are saying about work life
based on 78 employees
Strict timing
Monday to Friday
No travel
Night Shift
infoAnalytica Benefits
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Sales Development Representative (Voice Services)
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