7 infoAnalytica Jobs in India (Updated 2025)

7 infoAnalytica Jobs

Voice Trainer

based on 80 Reviews

5-7 years

Pune, Ahmedabad

1 vacancy

Voice Trainer

infoAnalytica

posted 3+ weeks ago

Fixed timing

Key skills for the job

+ 4 more

Responsible for new joinee and refresher trainings for sales , marketing and content syndication
programs, including associated soft skills, OJT, and on-going up-skill training for existing
employees.
Conduct skills gap analyses to identify areas of improvement for existing team members.
Review individual calls and provide appropriate coaching to ensure attainment of set goals.
Understand new project requirements by working closely with all the required stakeholders, and
plan execute training program for new campaigns / projects.
Work closely with the operations and audit teams to ensure successful execution of customer
programs.
Document and communicate issues to appropriate department/ individuals and assume
ownership until completion. prepare the trainees to convert leads.
Coordinate individual and team performance review sessions along with the operations team to
discuss strengths, and areas of development for each caller.
Must be able to handle strenuous timelines, willing to operate in different shifts and available to
interact with employees at all levels.
Maintain updated records of training material, curriculum, and costs; along with performance
scorecards for each individual agent
Must be able to identify and resolve problems in a timely manner supported by relevant data .
Should have the ability to gather and analyze information skillfully to develop alternative
solutions.

Requirements:

Bachelor s degree in business, operations management or related field; with 5- 7 years of
working experience as a trainer within Martech, Digital Marketing or related industries providing
products / services for international markets, and to enterprise clients.
Experience in a marketing or sales position and training certifications is a plus.
Outstanding communication and articulation skills; with strong presentation and power point skills.
Willingness to keep abreast of new techniques in training and related technology / platforms.
Excellent time management, organizational and analytical skills.
Should be a strong team player with a strong ability to design innovative and effective training programs including using gamification.
Experience with building and developing teams, with good coaching skills.

Employment Type: Full Time, Permanent

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