Technical Adoption Manager

• Develop and implement strategies to increase the adoption and usage of our suite of products, maximizing the return on investment for our customers.
• Work closely with the Core Customer Success Manager on what engagement and outreach plays to deploy on assigned accounts.
• Act as a liaison between customer success, technical teams, account managers, and other departments to ensure a cohesive adoption strategy. Facilitate communication and collaboration across teams to achieve adoption goals.
• Establish trusted advisor relationships with key stakeholders to increase product adoption within the customer organization and assist the customer success manager and the account manager drive value.
• Closely manage and nurture accounts to identify and eliminate the risk of attrition due to poor product usage. Ensure customers are aware of and educated on new features and releases.
• Monitor and identify adoption and utilization trends, providing recommendations based on risk and customers business needs.
• Work across other internal teams (Customer Success, Customer Support, Delivery, Integrations, Onboarding) to support customer requests and drive a cohesive adoption strategy.
• Capture customer feedback clearly and communicate it internally to enable ongoing improvement of products and services.
• Maintain extensive product knowledge across all Zoominfo product lines to effectively demonstrate the product and craft solutions for customers business needs.
• Develop scalable programs and playbooks to drive feature adoption and expand product usage.

What You Bring:

• 3 to 5 years of relevant experience in customer success, technical account management, or solutions engineering in B2B SaaS
• Willing to work in Night Shift - 5 PM IST to 2 AM IST / 6 PM IST to 3 AM IST
• Strong analytical skills with experience using data to drive decision-making and strategy
• Proficiency with customer success platforms, CRMs, analytics tools, and marketing automation software
• Excellent written and verbal communication skills, with the ability to translate complex concepts for various audiences
• Knowing how to manage data quality in CRMs is a plus.
• Self-starter with the ability to work independently and drive results in a fast-paced environment
• Bachelors degree in Computer Science or a similar discipline
• Familiarity with product management concepts and Agile methodologies is a plus
• Having a business education is a plus.
• This is a Hybrid role - Three Days work from office and Two Days work from Home