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83 Kotak Mahindra Bank Jobs
Kotak Mahindra Bank | Customer support | Inbound Voice Process | THANE
1-5 years
₹ 1.5 - 4L/yr
Thane
100 vacancies
Kotak Mahindra Bank | Customer support | Inbound Voice Process | THANE
Kotak Mahindra Bank
posted Few hours ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Roles and Responsibilities
- Handle customer queries via phone calls, emails, and chats in a timely and professional manner.
- Provide accurate information to customers regarding banking products and services.
- Resolve customer issues efficiently by escalating complex cases when necessary.
- Meet performance targets set for first call resolution rate, handle time, and quality standards.
Desired Candidate Profile
- 1-5 years of experience in BPO/Call Centre environment or similar industry.
- Excellent communication skills in English (written & spoken).
- Ability to work on an inbound voice process with good communication skills.
- Strong problem-solving skills to resolve customer complaints effectively.
Employment Type: Full Time, Permanent
Read full job description
What people at Kotak Mahindra Bank are saying
Rating based on 18 Kotak Mahindra Bank
reviews
Anonymous · Other
in Muzaffarpur
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Gautam mahi jatav Gautam mahi jatav
- Salary - Excellent
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Kotak Mahindra Bank salary at Kotak Mahindra Bank
reported by
161
employees
₹1
L/yr - ₹7.6
L/yr
14%
more
than the average Kotak Mahindra Bank Salary in India
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What Kotak Mahindra Bank employees are saying about work life
based on 19k employees
Strict timing
Monday to Saturday
Within city
Day Shift
Kotak Mahindra Bank Benefits
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