Customer Technology Advisor

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Join our dynamic team as a Customer Technology Advisor and become an integral part of our cutting-edge Go-To-Market team. As a certified expert in your field, you will be at the forefront of revolutionizing technology solutions for our valued customers. Working hand in hand with our Kyndryl Consult Partners and customer partners, you will leverage your technical and solution expertise to drive targeted opportunities and exceed customer expectations. In this role, you won't just be another advisor; you will be a trusted ally and visionary, delivering unique and differentiated value to our customers. Through captivating show-and-tell methods such as engaging demos and compelling presentations, you will showcase our credibility and eminence in the industry, leaving a lasting impression on potential customers. As a vital member of our team, you will support Consulting, Advisory, and Architecture activities across Sales, Pre-Sales & Delivery, collaborating closely with Customer Partners and Kyndryl Consult Partners. With your extensive technical knowledge and mastery of the practice-specific domain, you will bring together the breadth of Kyndryl's expertise to develop profitable deals that drive our success. Your dedication to continuous improvement and your passion for our practice will shine through as you showcase your end-to-end knowledge of the domain you align with, as well as the associated subdomains. Your technical prowess, backed by your external certifications, will establish you as a true authority in your field. As a Customer Technology Advisor, you will possess strong technical and business acumen, allowing you to provide value driven solutions within the practice services domain(s). Your exceptional customer facing skills, combined with your articulate communication style and interpersonal finesse, will enable you to effortlessly convey the technical benefits of Kyndryl's capabilities, perfectly matching the unique needs of each customer. As a strategic thinker, you will identify the intricate business and technical requirements of our customers, leveraging the vast capabilities of Kyndryl to generate winning cross-practice solutions. Your ability to develop and deliver compelling demonstrations, proof of concepts, and prototypes will clearly demonstrate the tangible value our offerings bring to our customers, leaving them eager to partner with us. In addition to your technical expertise, you will also take the lead in coordinating the entire pre-sales process, ensuring quality and compliance verification while adhering to Kyndryl best practices. Your collaboration with internal and external stakeholders will generate winning responses and create optimal technical solutions. Moreover, you will actively build and nurture relationships with our external alliance partners, fostering a collaborative environment where joint solutions are co-created. Join our team of forward thinking, tech-savvy professionals and embark on a journey of innovation, growth, and fulfillment. As a Customer Technology Advisor, you will not only shape the future of technology solutions but also make a meaningful impact on the success of our customers and Kyndryl as a whole. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience

The Kyndryl CTA (Cross Industry) brings together knowledge across 3-4 industries with the credibility to build valued client relationships up to and including CIO,CTO,CxO level. This role requires expertise to oversee multiple new logos & with ability to shift focus to logos where there might be a potential opportunity arising. Critical to this role will be a deep understanding of the overall Digital WorkPlace Services, at least three industries and a successful track record in hunting IT services sales engagements. Your focus will be to identify new fields of interest for Digital Workplace Services in existing clients (farming) as well as new clients (hunting).

CTA (Cross Industry) is responsible for pitching, identifying, developing, and closing integrated solutions that address their client's business needs (both from an industry and business point of view).

A high calibre individual is sought to cover the breadth of responsibility outlined below.

Primary Job Responsibilities:

Customer Success

– Act and become our customers’ trusted advisor within their specialty. Works within a practice but responsible for adjacent areas to provide a complete Kyndryl customer solution

– Actively open doors and opportunities in other Kyndryl specialties by engaging with peers

– Maintain and develop relationships with key alliance partners and ecosystems; create referenceable customers

– Lead the technical / solution customer engagement as a technical solution expert, support the close of sale with the Customer Partner and Consult Partner

– Has the eminence to deliver billable work for early engagement of the sales process and ensure follow through to create customer satisfaction

Commercial Success

– Assist the Customer Partner and Consult Partner to identify, develop and close deals through deep technical / solution expertise

– Define a unique value proposition for respective area of expertise. Responsible for looking at the solution from a cross practice perspective to bring full value to the customer

– Collaborate with internal and external stakeholders to generate a winning response and optimal technical solutions

– Responsible to utilize the full breath of Kyndryl’s value propositions to develop profitable deals. Work with the pricing / commercial teams to ensure suggested solutions are profitable

– Support in developing/repackaging solution capabilities aligned to deal characteristics and needs in the targeted account

Distinctive Expertise

– Develop understanding of best-in-class, profitable solutions to bring into customer discussions to develop the right winning solution

– Leverage technology-specific expertise to support to win deals

– Support selling new solutions/offerings with an understanding of Kyndryl services capabilities

– Deep technical/solution expertise for respective area

– Ensure customer satisfaction and act with integrity

– Bring together Kyndryl deep technical and solution expertise with alliance partners for jointly successful pursuits.

– Externally recognized as an expert in the technology and/or solutioning area

Skills

– Design use cases to articulate the user experience of customer’s employees in their use of devices, collaboration tools, and applications to perform their own job responsibilities.

– Responsible to work on the creation of requirements, use cases, sequence diagrams, arch solution docs, Test cases and Acceptance criteria.

– Lead the Microsoft space. Utilize Architecture Thinking and Methodology, Unified Endpoint Management (UEM), Offering/ Product Lifecycle Management, Cybersecurity and Data Privacy Compliance Posture, Digital Experience Monitoring (DEM), Cloud Computing

Professional Expertise:

You need to demonstrate the following professional expertise:

· Required: Degree or equivalent in Computer Engineering, Electrical Engineering or related (employer will accept a Bachelor's degree plus five (5) years of progressive experience in lieu of a Master’s degree) and one (1) year of experience as an Enterprise Architect or related. One (1) year of experience must include utilizing Architecture Thinking and Methodology, Unified Endpoint Management (UEM), Offering/ Product Lifecycle Management, Cybersecurity and Data Privacy Compliance Posture, Digital Experience Monitoring (DEM), Cloud Computing.

· Experienced C-level IT services seller, appropriate and articulate taking care of clients at the most senior levels

· You are expected to bring a network at CISO and C-level that you can easily approach

· A track record of sales leadership in negotiating and closing transformational services engagements

· A track record of meeting or exceeding sales goals.

· Highly organised, self-driven and able to work with minimal supervision.

· Ability to story tell and simplify the solution context and outcomes.

· Innovative and creative in solving complex problems.

· Ability to collaborate and bring together a unified approach with multiple stakeholders to deliver outcomes.

· Ability to sell in a virtual environment - given the ongoing pandemic you must be able execute meetings effectively while working remotely via tooling such as Teams, WebEx etc.

· You understand cross-industry and day-to-day concerns experienced by CxOs in running complex IT infrastructure environments together with an ability to position the unique value of our services to address these concerns

· Ability to develop and maintain comprehensive technical sales knowledge in cloud (services) solutions, along with financial and selling skills

· Personal drive, tenacity and energy and results oriented

· Strong communication and presentation skills with the ability to produce and deliver powerful and persuasive presentations - comfortable in presenting to both small and large audiences

· Excellent written and oral communication skills.

· Sales forecasting and deals / closure assessment traits and be a believer in CRM hygiene

Key attributes required for success:

· Compelling at C-Level interactions.

· Acts entrepreneurially to grow (personal) business and team to identify / win deals.

· Clear domain expertise: Brings knowledge and reason for clients to engage.

· Connected in their market: able to open doors from past relationships.

· Skilled at building senior relationships & partnerships

· Bold thinker/creative: able to think outside the box and imagine / stretch to construct large opportunities

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

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