Trade Finance Associate - Customer Service (3-8 yrs)

Role Description:

- Relationship & Transaction Management (RTM) team in Corporate Bank is the Center of Excellence for Client Service/ Front office roles and is the central hub for nearshoring Corporate Bank business for APAC, EMEA & Americas. This team ensures delivery of the entire range of financial products and services to Corporate clients of the Bank.

- As part of Trade Finance team , the role involves rendering top quality support to Corporate clients in the US for transactions related to Trade/Trade Loans/ Supply Chain Finance, Conducting product-based training for clients and session/demos on our applications, Setting up/ service of supply chain Finance module & Risk Management solutions.

Your key responsibilities:

- Trade Transaction coordination - both internally (with operations, compliance, product, and other internal stake holders) as well as engage with clients to ensure seamless execution of trade transaction to the satisfaction of client.

- Work with senior bankers on analysis and development of transaction ideas, structuring of solutions for trade finance & discussions with clients for enablement of these solutions.

- Support clients with regulatory guidance and inputs on Trade Finance including Central Bank Directives, Country specific regulatory guidelines.

- Facilitate clients to execute different types of TF documentation - Trade Flow transactions, Documentary Credits/Guarantees, and other trade products.

- Static data maintenances on TF & other related platforms

- Conduct regular client service review and identify areas of improvement as well as Dip Stick

- Survey on service excellence.

- Assisting in data extraction/MIS preparation for clients & other key stakeholders

- Promote digital solutions and enable implementation of these solutions to Corporate clients

- Work as an integral member of deal teams on mandated Trade Finance transactions.

- Engage with stakeholders for compliance and Audit requirements.

- Work closely with TF operations, Product and Compliance to streamline processes, facilitate MI and Analytics

Your skills and experience:

- Desired background: Post Graduate with more than 6 years experience in Trade Finance roles

- Comprehensive knowledge of Banking products in General and Trade finance & Lending in particular

- Extremely strong written and verbal communication skills

- Driven and motivated to work under tight timelines, and US business hours - 6 Pm to 4 AM

- Extremely diligent and hardworking to efficiently manage deadlines across multiple transactions

- Excellent skills in using MS Office Power point and Excel

- Strong academic background.

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