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20 Mediacle Jobs
Customer Support Executive
1-3 years
Bangalore / Bengaluru
1 vacancy
Customer Support Executive
Mediacle
posted 3+ weeks ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Customer Support Executive | Mediacle | Digital Media and IT Solutions
Company: Mediacle Technologies LLP.
Job Location: Bangalore 560 018
Job Role : Customer Support Executive
No. of openings: 20
Reporting To Manager
Job Description Job Location: Bangalore 560 018
Job Role : Customer Support Executive
No. of openings: 20
Reporting To Manager
We are urgently hiring Customer Support Executives to manage customer queries and complaints.
Your responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities, to assist our customers with technical problems when using our products and services, attend to general inbound inquiries, requests and feedback received via chat, e-mails, and calls from customers. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. To be successful in this role, you should be an excellent communicator (English) who s able to earn our clients trust. You should also be familiar with Zendesk Application or any similar CSE tool.
Responsibilities Your responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities, to assist our customers with technical problems when using our products and services, attend to general inbound inquiries, requests and feedback received via chat, e-mails, and calls from customers. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. To be successful in this role, you should be an excellent communicator (English) who s able to earn our clients trust. You should also be familiar with Zendesk Application or any similar CSE tool.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Respond to customer queries in a timely and accurate way, via email or chat.
Identify customer needs and help customers use specific features
Update our internal databases with information about technical issues and useful discussions with customers
Share feature requests and effective workarounds with team members
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share it with our Product.
Assist in training junior Customer Support Representatives
Requirements Respond to customer queries in a timely and accurate way, via email or chat.
Identify customer needs and help customers use specific features
Update our internal databases with information about technical issues and useful discussions with customers
Share feature requests and effective workarounds with team members
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share it with our Product.
Assist in training junior Customer Support Representatives
Experience as a Customer Support Executive or similar CS role
Experience using Zendesk Application or any similar support tools
Understanding of how CRM systems work
Excellent communication in English and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
Should be flexible to work in shifts (should be open to work in evening/night shift as per the work requirement)
Qualifications And Experience: Experience using Zendesk Application or any similar support tools
Understanding of how CRM systems work
Excellent communication in English and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
Should be flexible to work in shifts (should be open to work in evening/night shift as per the work requirement)
Graduates or Undergraduates
Typing speed of 30 to 40 wpm
Minimum 1-3 years of relevant experience of Customer Support
Should have excellent command on English
Strong interpersonal, problem-solving skills and verbal and written communication skills
Basic computer knowledge and technical skills
Industry:
Media agency/IT-Software / Software Services
Compensation:
Competitive salary
Paid vacation and sick days
Typing speed of 30 to 40 wpm
Minimum 1-3 years of relevant experience of Customer Support
Should have excellent command on English
Strong interpersonal, problem-solving skills and verbal and written communication skills
Basic computer knowledge and technical skills
Industry:
Media agency/IT-Software / Software Services
Compensation:
Competitive salary
Paid vacation and sick days
Mediacle Technologies LLP is a leading digital agency based in a trendy part of Central London. They have experienced exceptional growth since their inception, and have an extremely impressive client portfolio. They have won countless awards for quality campaigns, and have a reputation for offering long-term career paths to the very best in digital marketing and development.
Mediacle Technologies LLP is now recruiting for their Indian office based in Bangalore.
Mediacle Technologies LLP is now recruiting for their Indian office based in Bangalore.
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Employment Type: Full Time, Permanent
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What people at Mediacle are saying
Customer Support Executive salary at Mediacle
reported by
12
employees
₹1.5
L/yr - ₹3.5
L/yr
9%
less
than the average Customer Support Executive Salary in India
View more details
What Mediacle employees are saying about work life
based on 23 employees
Strict timing
Monday to Friday
No travel
Day Shift
Mediacle Benefits
View more benefits
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