Prepare for Your Microland Interview with Real Experiences!
View interviews
AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Premium Employer
i
This company page is being actively managed by
Microland Team. If you also belong to the team, you
can get access from
here
Microland
Work with us 
Compare
All Filters
539 Microland Jobs
Digital Network & Security - Senior SME (NS3)
7-12 years
Bangalore / Bengaluru
1 vacancy
Digital Network & Security - Senior SME (NS3)
Microland
posted 3+ weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Delivery Skills:
(1) Technology Management:
Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings.
(2) Restoration and Resolution:
Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome.
(3) Triage:
Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians.
(4) Process Compliance:
- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process
- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report)
- Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined)
- Ensure tickets are closed post user/customer communication
- Maintain inventory of Network equipments and links
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process
(1) Technology Management:
Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings.
(2) Restoration and Resolution:
Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome.
(3) Triage:
Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians.
(4) Process Compliance:
- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process
- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report)
- Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined)
- Ensure tickets are closed post user/customer communication
- Maintain inventory of Network equipments and links
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process
Employment Type: Full Time, Permanent
Read full job description
What people at Microland are saying
Rating based on 9 Senior Subject Matter Expert
reviews
Anonymous · IT & Information Security
in Bangalore / Bengaluru
Likes
after policy changes I didn't have at list one positive to share about the company
Dislikes
The office work culture has undergone significant changes recently, transitioning towards a more micromanagement style. This shift entails closer supervision and guidance from management, with increased emphasis on monitoring and directing day-to-day tasks and activities.
- Salary - Bad
+6 more
Senior Subject Matter Expert salary at Microland
reported by
63
employees
with 8-16
years exp.
₹13
L/yr - ₹24
L/yr
167%
more
than the average Senior Subject Matter Expert Salary in India
View more details
What Microland employees are saying about work life
based on 1.7k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Microland Benefits
View more benefits
Compare Microland with
ITC Infotech
Compare
3i Infotech
Compare
Sify Technologies
Compare
Newgen Software Technologies
Compare
Clover Infotech
Compare
Sonata Software
Compare
Happiest Minds Technologies
Compare
Prodapt
Compare
Mastek
Compare
Comviva Technology
Compare
Lumina Datamatics
Compare
Test Yantra Software Solutions
Compare
RAMTeCH Software Solutions
Compare
KGISL
Compare
Maveric Systems
Compare
Wipro Digital
Compare
Ugam Solution
Compare
Polaris Consulting
Compare
Nihilent
Compare
Bahwan CyberTek
Compare
Similar Jobs for you
Microland Bangalore / Bengaluru Office Location
Bengaluru Office
Headquarter
Microland, 1B, Ecospace, Outer Ring Road, Off RMZ Ecospace Internal Rd, Adarsh Palm Retreat, Bellandur
Bengaluru
Karnataka 560103
Karnataka 560103
Digital Network & Security - Senior SME (NS3)
7-12 Yrs
Bangalore / Bengaluru
Quality Assurance, Networking, Java +15 more
Associate Technical Architect - Service Management (SNO)
2-5 Yrs
Bangalore / Bengaluru
Computer Science, Project Management, Coding +7 more
SME - Unix & Linux (UL1)
10-15 Yrs
₹ 7.3L/yr - 33L/yr (AmbitionBox estimate)
Pune
VMware, Linux, Windows System Administration +6 more
Associate Technical Architect - Service Management (SNO)
2-5 Yrs
Bangalore / Bengaluru
Computer Science, Project Management, Coding +7 more
Senior Technical Architect - Service Management (SNO)
15-19 Yrs
Bangalore / Bengaluru
Computer Science, Project Management, Coding +7 more
Senior Technical Architect - Service Management (SNO)
15-19 Yrs
Bangalore / Bengaluru
Computer Science, Project Management, Coding +7 more
Analyst - Asset Management
1-9 Yrs
Bangalore / Bengaluru
Operations, Automation, IT Asset Management +5 more
Senior Manager - Service Delivery
10-20 Yrs
Pune
Costing, Networking, Hardware +6 more
Analyst - Finance & Accounts
3-8 Yrs
Bangalore / Bengaluru
Data Analysis, Accounting, Internal Audit +5 more
Senior Technical Specialist - Service Management (SNO)
4-7 Yrs
Bangalore / Bengaluru
Computer Science, Information Technology, Analytics +6 more
Share an Interview