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82 Natobotics Jobs
Help Desk Support
Natobotics
posted 1 day ago
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Job Description
Experience - 4-5 Years
Desktop IT Support ( VOICE /Chat) - Ticketings
General Summary Provides technical assistance to computer users. Answers questions or resolves computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. The responsibilities of this role include:
Working under close supervision.
Taking responsibility for own work and making decisions with limited impact; impact of decisions is readily apparent; errors made typically only impact timeline (i.e., require additional time to correct).
Using verbal and written communication skills to convey basic, routine factual information about day-to-day activities to others who are fully knowledgeable in the subject area.
Completing tasks that require multiple steps that must be performed in a specific order, using directions or manuals that accurately document the steps necessary to perform the tasks.
Using deductive problem solving required to solve moderately complex problems; most problems have defined processes of diagnosis/detection; some limited data analysis may be required.
Exercising some creativity may be required to troubleshoot technical problems or deal with novel circumstances.
Principal Duties & Responsibilities
Supports troubleshooting efforts to identify routine and moderately complex problems.
Follows standard operating procedures.
Seeks out learning opportunities and feedback to increase own knowledge and skill using internal and external training resources.
Provides first or second level support to resolve problems with products, applications, and devices.
Communicates with project lead via email and direct conversation to provide project status updates and information about impending obstacles.
Supports documentation of details of incidents, status of service requests, and resolutions, and follows escalation procedures.
Supports efforts to meet key performance indicators (e.g., performance, availability, capacity).
Understands the importance of contributions from individuals of varying backgrounds, locations, and cultures.
Completes moderate technical tasks assigned by more senior personnel.
Follows procedures for incident escalation and notification to appropriate resources.
Resolves routine problems and attempts to resolve complex problems.
Reviews information (e.g., procedures, installation, configuration) related to new support.
Adapts to moderate changes and setbacks in order to manage pressure and meet deadlines.
Contributes to the knowledge repository for routine and moderately complex technical support.
IT Core Competencies
Accountability - Hold one s self and others accountable for measurable quality, timely and cost-effective results, and accepts responsibility for impacts to the business and changes to business processes.
Adaptability - Adjusting own behaviors to work efficiently and effectively in light of new information, changing situations and/or different environments.
Collaboration - Fosters working together by establishing, communicating, and reinforcing shared values, norms, and objectives.
Communication - The ability to effectively exchange information with stakeholders in addition to the ability to accurately hear and understand the partially expressed thoughts, feelings, and concerns of others.
Financial Acumen - Ability to understand in-depth financial information that can be used to make meaningful insights to drive business growth in a safe and transparent environment.
Influence - The ability to accomplish goals through others.
People Development - Models and creates an environment that promotes career development.
Strategic Focus - Applies a comprehensive approach using business acumen and industry research to solve systematic complexities that promote growth.
Required Competencies 0
Additional Competencies (All competencies below are required upon entry)
Analytical Skills - The ability to collect information and identify fundamental patterns/trends in data. This includes the ability to gather, integrate, and interpret information from several sources.
Escalation Management - Knowledge of the procedures for incident escalation. This includes understanding when to escalate as required in a timely manner.
Focusing on the Customer - The ability to effectively identify and address key customer needs. This includes leading others to maintain focus on customers and seeking information to uncover a true client need.
IT Expertise- Basic knowledge of major operating systems, major enterprise software applications, hardware, and middleware. This includes the ability to understand some development and testing and analysis methodologies.
Software Knowledge- The ability to understand and troubleshoot basic issues with major operating systems (e.g., Windows, Mac OS, Linux) and enterprise applications (e.g., Java) in order to administer repairs, upgrades, and re-imaging.
Taking Initiative - The ability to attack work activities with drive and energy, understand the impact of work on key metrics, and make decisions that are in the companys best interest. This includes not being afraid to initiate action before all the facts are known, and driving value-added work tasks to completion.
Technical Troubleshooting - Knowledge of systematic approaches to solving common technical problems (e.g., hardware, software, application, operational). This includes the ability to identify problems and report and escalate problems according to established procedures, and the ability to identify available information resources for troubleshooting.
Workstation Hardware - The ability to conduct the installation and standard configuration of hardware in an end-user PC/workstation environment, conduct routine maintenance, and update hardware components as needed while adhering to relevant organizational protocols for hardware installation, configuration, and maintenance. This also includes basic knowledge of printer, phone, and mobile device hardware.
Workstation Software - Thorough understanding of desktop operating systems such as Windows and OSX, including a thorough understanding of the full Microsoft Office Suite with an emphasis on Outlook, Word, and Excel. This also includes the ability to troubleshoot basic to intermediate software issues relating to the operating system or end-user applications.
Minimum Qualifications
High School Diploma or equivalent.
1+ years experience in IT or Engineering Support or related area. 1+ years experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging).
Preferred Qualifications
Bachelors degree in IT-relevant field.
Physical Requirements
Frequently transports between offices, buildings, and campuses up to 2 miles.
Frequently transports and installs equipment up to 40 lbs.
Performs required tasks at various heights (e.g., standing or sitting).
Monitors and utilizes computers and test equipment for more than 6 hours a day.
Continuous communication which includes the comprehension of information with colleagues, customers, and vendors both in person and remotely.
As a resource for the Noida Expansion project, the individual will coordinate with the project team to understand the goals and objectives. He/she will maintain clear communication with all stakeholders, prioritize tasks according to the project delivery schedule, document project progress and plans, and ensure tasks are delivered on time and meet project requirements. They will be responsible for the timely readiness from HWAM operations as per the project delivery timeline.
Additionally, the individual will take care of following activities under Hardware Asset Management:
The IT Hardware Asset Management Team is responsible for managing and maintaining the lifecycle of End User Hardware for Qualcomm employees. Functions of the role include the following, but responsibilities may change as the business requires:
The responsibilities of this role include:
Working under close supervision.
Taking responsibility for own work and making decisions with limited impact; impact of decisions is readily apparent; errors made typically only impact timeline (i.e., require additional time to correct).
Using verbal and written communication skills to convey basic, routine factual information about day-to-day activities to others who are fully knowledgeable in the subject area.
Completing tasks that require multiple steps that must be performed in a specific order, using directions or manuals that accurately document the steps necessary to perform the tasks.
Using limited problem solving, generally in the nature of troubleshooting simple processes or technology.
Exercising some creativity may be required to troubleshoot technical problems or deal with novel circumstances.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Discusses basic issues with team members on a regular basis to maintain open communication.
Communicates with project lead via email and direct conversation to provide project status updates.
Escalates issues to an appropriate party (e.g., project lead, colleagues
Networks with colleagues within project team to gain insight, ideas, and connections.
Day-to-day operations support which include Asset receiving/deployment/tracking movements/ disbursement
Upkeep of IT Stock Room
Creating and maintaining inventory in Asset Management tool.
Ensuring Asset database at site is updated on daily basis.
Should be aware of the Asset life cycle processes.
Keep the asset inventory updated and the asset database for audit or inspection purposes.
Monthly & Yearly audit with physical verification of all IT assets.
Providing various required data other than regular data as per the management requirement on time.
IT Ticket queue management
IT WALKUP CENTER/STOCKROOM - A central location for the customer to Walk-in with their issues and IT Asset requirement. Attend to customer and cater to their IT hardware needs. Maintain record for loaner IT Gadgets (like data cards, Laptops etc) issued. Follow up with users to return the Loaner Devices.
A Team player willing to support other IT Team members on a need basis.
Qualification:
3-5 years experience in Hardware Asset Management
Knowledge in IT hardware and configuration
Knowledge in STPI & SEZ process
Procurement and vendor handling
Employment Type: Full Time, Permanent
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