Upload Button Icon Add office photos
filter salaries All Filters

82 Natobotics Jobs

Network Voice Admin

3-5 years

Hyderabad / Secunderabad

1 vacancy

Network Voice Admin

Natobotics

posted 1 day ago

Job Description

Hi Jobseeker,
We are hiring Network Voice Admin.
Location- Hyderabad
Interview Mode- Virtual
Experience- 3yrs to5yrs
Notice Period- only immediate to 30days
Below I have mentioned the JD
Voice administrator
We are seeking an experienced Enterprise Voice Administrator to join our team. The successful candidate will be responsible for the administration and maintenance of our Global Network Voice Infrastructure. This includes managing our MS Teams Phone System, Cisco Unified Communication Manager Infrastructure and Cisco Webex Contact Center.
Skills:
3-5 years of experience in administering Enterprise Voice solutions and their underlying voice protocols.
Experience on MS Teams Phone System with Ribbon Session Border Controllers for Direct Routing.
Experience on Cloud Contact Center technologies preferably Cisco Webex Contact Center.
Knowledge/experience on administration of Cisco Unified Communication infrastructure such as Call Managers, Unity Connection, Voice gateways & Cisco Expressways.
Experience working with Service providers on different issues related to ISDN PRIs and SIP Trunks.
Knowledge of IP, TCP, UDP and network routing protocols in support of voice connectivity.
Working experience with voice applications such as E911, speech attendants, interactive voice response (IVR), and call accounting.
Experience or knowledge on Incident, Request, Change and Problem management processes.
Experience in scripting/programming language like Python, PowerShell would be an added advantage.
Certifications:
MS-700, Managing Microsoft Teams
MS-720, Microsoft Teams Voice Engineer.
Cisco Voice Certifications would be an added advantage.
Job Responsibilities:
1) Candidate will be required to work different shifts Provide first level technical support with an emphasis on customer service for PC, Linux, UNIX, networking, enterprise applications and printer problems
2) Act as central point of contact for peripherals and office systems technologies such as e-mail clients, broadband access, remote access methods, software-based firewalls, virus scanning software for Qualcomms employees worldwide
3) Answer incoming customer phone calls and e-mail while providing superior customer service
4) Responsible for the ownership of incident creation, resolution and closure
5) Utilize current problem and knowledge management software in accordance with standard operating procedures to track all inbound calls, e-mails and service requests
6) Actively listen to each customer s request; confirm an understanding of the issue, diagnose the problem and provide an accurate solution
7) Document all call information including troubleshooting steps that pertain to a successful resolution and closure of the customers issue
8) Utilize basic networking functions and support for e-mail clients is essential
1) Good verbal and written communications skills
2) Must be able to enunciate clearly over the telephone
3) Must be able to interpret a customers needs, communicate clearly and concisely via e-mail; have outstanding customer service skills, excellent troubleshooting skills and the drive to assume more responsibilities
4) Minimum of two years practical experience in the computing industry and corporate service-desk computing environment
5) 7/365 availability is required. 24x7 shift model
6) Good troubleshooting skills in Windows 10 O/S, MS Office tools, Mail Client (Outlook), Printers and basic networking
7) Requires experience with two or more of the following: Windows based OSs and basics of UNIX or Linux operating system"
"1) Bachelor s degree required
2) Minimum 2 years of help-desk support experience with computer hardware, software, and networks preferred and preferrably in Service Desk environment
3) Customer service, technical training and/or industry standard certifications preferred
4) Contact Center experience will be a plus"
Bachelors / Masters degree in any stream

Employment Type: Full Time, Permanent

Read full job description

What people at Natobotics are saying

What Natobotics employees are saying about work life

based on 6 employees
100%
Day Shift
View more insights

Natobotics Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

Compare Natobotics with

TCS

3.6
Compare

Accenture

3.7
Compare

Wipro

3.7
Compare

Cognizant

3.7
Compare

Capgemini

3.7
Compare

HDFC Bank

3.9
Compare

Infosys

3.6
Compare

ICICI Bank

4.0
Compare

HCLTech

3.5
Compare

Tech Mahindra

3.5
Compare

Genpact

3.7
Compare

Teleperformance

3.9
Compare

Concentrix Corporation

3.7
Compare

Axis Bank

3.7
Compare

Amazon

4.0
Compare

Jio

4.1
Compare

iEnergizer

4.7
Compare

Reliance Retail

3.9
Compare

IBM

4.0
Compare

LTIMindtree

3.7
Compare

Similar Jobs for you

Voice Administrator at N Consulting Global

Hyderabad / Secunderabad

3-5 Yrs

₹ 4-10 LPA

Hardware Executive at WIPL

Jaipur

1-4 Yrs

₹ 2-5 LPA

NOC Engineer at Cyara

Hyderabad / Secunderabad

1-3 Yrs

₹ 3-5 LPA

Technology at Concentrix

Mumbai, Hyderabad / Secunderabad

3-5 Yrs

₹ 7-11 LPA

Voice Engineer at Fusion Plus Solutions Inc

Hyderabad / Secunderabad

5-6 Yrs

₹ 7-8 LPA

Engineer- Customer Support at Sysnet Global Technologies Pvt Ltd

Ahmedabad

5-10 Yrs

₹ 7-12 LPA

Senior Systems Engineer at Intuitor

Bangalore / Bengaluru

2-3 Yrs

₹ 6-10 LPA

Engineer- Customer Support at Sysnet Global Technologies Pvt Ltd

Ahmedabad

1-3 Yrs

₹ 3-5 LPA

Technical Support Engineer at Trinity Touch

Pune

0-4 Yrs

₹ 2-6 LPA

Executive at KP Group

Surat

1-3 Yrs

₹ 3-5 LPA

Network Voice Admin

3-5 Yrs

Hyderabad / Secunderabad

Cisco, Linux, Microsoft Power BI +6 more

1 day ago·via naukri.com

Avaloq Development-VP

5-8 Yrs

Mumbai

Manual Testing, Front Office, Budgeting

1 day ago·via naukri.com

PostgreSQL Admin

5-10 Yrs

Pune

Javascript, Database Management, Payroll +7 more

1 day ago·via naukri.com

Malware Analysis

5-8 Yrs

Mumbai

Networking, Cisco, Cloud +4 more

1 day ago·via naukri.com

Help Desk Support

4-5 Yrs

Hyderabad / Secunderabad

Data Analysis, Auditing, Procurement +5 more

1 day ago·via naukri.com

Core Java + SQL

4-17 Yrs

Bangalore / Bengaluru

SQL, Change Management, Production Support +3 more

3 days ago·via naukri.com

Technical Team Lead

7-10 Yrs

Hyderabad / Secunderabad

Python, Automation Testing, Selenium +4 more

3 days ago·via naukri.com

Natobotics - Java Full Stack Developer - Spring Boot/React.js (5-9 yrs)

5-9 Yrs

Java, Javascript, Spring Boot +6 more

4 days ago·via hirist.com

Natobotics - Vice President - Data Security (13-15 yrs)

13-15 Yrs

Cyber Security, Incident Management, Dlp +4 more

4 days ago·via hirist.com

Natobotics - Network Architect - Routing & Switching (8-15 yrs)

8-15 Yrs

CCNA, WLAN Testing, Network Architecture +5 more

4 days ago·via hirist.com
write
Share an Interview