Prepare for Your New Era Technology Interview with Real Experiences!
View interviews
AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Engaged Employer
i
This company page is being actively managed by
New Era Technology Team. If you also belong to the team, you
can get access from
here
New Era
Technology
Compare
All Filters
27 New Era Technology Jobs
Network Support Specialist, Tier 1
New Era Technology
posted 3 days ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
SUMMARY: Network Support Specialist, is responsible for the delivery of high-quality IT technical professional services to our clientele. These services may include consulting, on-site or remote troubleshooting, and support for clients with various network technologies, installation and integration, migration services. The Systems Engineer must demonstrate superior proficiency in the performance of these services. Dedication to quality and customer satisfaction are critical success factors for this position.
PRIMARY DUTIES include but are not limited to:
- Customer Satisfaction through the delivery of world class Support Services.
- Optimizing productivity while assigned to customer tickets or projects.
- Ability to prioritize work through ticket and project status.
- Problem-solving and resolution of network issues and escalating where appropriate.
- Ticket Quality Control and Ticket Management.
- Customer Service including phone, video, and email communication.
- Occasional on-site to nearby customers (less than 5%).
- Occasional on-call responsibility/rotation.
- Participation in process improvement initiatives.
- Documentation skills for customer environments.
COMPETENCIES:
- Outstanding capabilities to troubleshoot and correct network issues.
- Strong broad-based knowledge of Network hardware, Operating systems (client and server), networking products, connectivity, and cabling.
- Ability to communicate effectively and professionally with all customer contacts.
- Ability to provide clear written communication for ticket/project updates.
- Clear written communication to maintain organization and control over all information related to customer tickets and assignments.
- Excellent verbal skills for customer interaction.
- Excellent documentation skills.
- Dedicated to always providing exceptional customer service.
- Proficiency in all aspects of the core technical requirements.
- Strong team collaboration skills.
REQUIRED EXPERIENCE REQUIRED :
- 3+ years experience as a Network Engineer.
- Troubleshoot, Analyze, and configure LANs, WANs, and wireless networks, including routers, switches, firewalls, VPNs, and access points in a variety of models and vendors.
- Proven experience with network capacity planning, network security principles, and general maintenance best practices.
- Participate in planning and execution of new and existing equipment hardware and firmware upgrades.
- Working technical knowledge of current network hardware, protocols, and internet standards, including routers, switches (layer 2/3), firewalls, remote access, MFA, DNS, BGP, OSPF, EIGRP, VLAN, and QoS.
- Strong background with Cisco (ASA and Meraki), Fortinet, and Sonic Wall.
- Excellent hardware troubleshooting experience.
- Fundamental knowledge of Network relationship to cyber security principles and practices.
PREFERRED CERTIFICATIONS/Skills:
- Cisco CCNA required.
- Cisco CCNP preferred.
- Experience with multiple network technology stacks. (Solar Winds and Auvik)
- Knowledge and experience in network virtualization technologies. (Azure and AWS)
- Experience in MSPs with tools such as ConnectWise or IT Glue is a bonus.
- Knowledge of VOIP systems is a bonus
Employment Type: Full Time, Permanent
Read full job description
What people at New Era Technology are saying
Rating based on 1 Network Support Specialist
review
Anonymous · Engineering - Hardware & Networks
Likes
Good one for newbies
Dislikes
Whole atmosphere is worst
- Salary - Bad
+6 more
Network Support Specialist salary at New Era Technology
reported by
2
employees
with 2-3
years exp.
₹5
L/yr - ₹6.4
L/yr
34%
less
than the average Network Support Specialist Salary in India
View more details
What New Era Technology employees are saying about work life
based on 144 employees
Flexible timing
Monday to Friday
No travel
Day Shift
New Era Technology Benefits
View more benefits
Compare New Era Technology with
Accenture
Compare
Wipro
Compare
Cognizant
Compare
Capgemini
Compare
Genpact
Compare
IBM
Compare
DXC Technology
Compare
Sutherland Global Services
Compare
Optum Global Solutions
Compare
Virtusa Consulting Services
Compare
CGI Group
Compare
GlobalLogic
Compare
Bosch Global Software Technologies
Compare
UST
Compare
Eviden
Compare
Atos
Compare
Nagarro
Compare
NTT Data
Compare
Hewlett Packard Enterprise
Compare
Publicis Sapient
Compare
Similar Jobs for you
Network Support Specialist, Tier 1
3-8 Yrs
Remote
Consulting, Cisco, CCNA +7 more
Jira Service Management (JSM) Developer / Administrator
1-7 Yrs
Kolkata, Mumbai, New Delhi +4 more
Customer Service, Automation Testing, Project Management +7 more
Senior Network Engineer
10-15 Yrs
Remote
Customer Service, Python, Computer Networking +6 more
React Native Developer
4-9 Yrs
Kolkata, Mumbai, New Delhi +4 more
Digital Marketing, Customer Service, Backend +4 more
Frontend Developer
5-10 Yrs
Remote
Digital Marketing, Customer Service, SEO +6 more
SOA Admin
5-10 Yrs
Remote
Customer Service, Computer Networking, Oracle +7 more
Backend Drupal Developer (Headless CMS / API Integration)
5-10 Yrs
Remote
Digital Marketing, Customer Service, SEO +7 more
Alert Support Specialist
2-3 Yrs
Remote
Customer Service, Computer Networking, VMware +5 more
Account Executive
5-10 Yrs
Remote
Customer Service, Salesforce, Computer Networking +6 more
Global Tax Manager
8-13 Yrs
Remote
Private Banking, Customer Service, Excel +6 more
Share an Interview