Operations Manager , Pharmacy

Job Summary
Were seeking a results-driven, customer-obsessed leader to join our Operations team. In this role, youll own and drive operational excellence across our 3P seller fulfillment centers, ensuring they maintain Amazons high standards of performance and customer experience.

Basic Responsibilities

Own end-to-end 3P FC operations, including performance metrics, process improvements, and change management
Drive operational excellence through data-driven decision making and continuous improvement initiatives
Build and maintain strong partnerships with 3P sellers, internal stakeholders, and cross-functional teams
Develop and track key performance indicators to ensure alignment with Amazon FC standards
Lead problem-solving initiatives using root cause analysis and Lean methodologies

Basic Qualifications

Bachelors degree or equivalent experience
2+ years of program or project management experience
Experience with data analysis and performance metrics
Strong analytical and problem-solving skills

Preferred Qualifications

Experience in e-commerce, logistics, or supply chain operations
Knowledge of Lean principles and DMAIC methodology
Proficiency in SQL, Excel, and data visualization tools
Experience in process improvement and change management
Strong verbal and written communication skills

A Day in the Life

Partner with 3P seller teams to optimize FC operations
Monitor and analyze operational metrics to identify improvement opportunities
Develop and implement standard operating procedures
Lead daily operations meetings and stakeholder communications
Drive continuous improvement projects and track their impact

About the Team
We are a fast-paced, dynamic team focused on scaling our 3P operations while maintaining Amazons high bar for operational excellence. We work backwards from customer needs and use data to drive decisions.

Location
Seller FC -Kolkata, MH, IND

Amazon is an Equal Opportunity Employer. We are committed to creating an inclusive work environment and welcome candidates from diverse backgrounds.

A day in the life
1.Work very closely with Seller partner teams in their FC.
2.Look at Ops metrics regularly and flag breaches and abnormalities.
3.Work with stakeholders in creating relevant dashboards/reporting and alarms to ensure smooth FC operations
4. Ensure the team is taking stretched goals and set up mechanisms to meet the targets

About the team
Pharmacy is one of the fastest growing businesses within A.in. We are a small,highly motivated and fun team to work for. - 2+ years of program or project management experience - Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document