Senior Software Engineer, Customer Service Digital

The application engineer is a member of the CRM organization. This person contributes to bookings growth and customer success through participation in CRM business teams as an application developer. This person builds business processes, framework features and supporting functions based upon identified business requirements and use cases. The person functions in Scrum teams with other professionals focused on building, maintaining, and supporting solutions frameworks for the CRM industry. Pega is changing the way the world builds software, and our goal is to be the no. 1 CRM SaaS company in the world. In this role, you'll help us design, develop, implement new enhancements for the applications.

What You'll Do At Pega

• Develop worlds best CRM applications.
• Adhere to Pega development Best Practices
• Work as part of a collaborative Agile team working in a SCRUM model surrounded by fun loving talented engineers.
• Technologies you will work on AWS, JS React, Node js, REST Services, REACT, Dynamo DB, S3, Cloudwatch.
• Take ownership of the components/tasks and make sure they are delivered with great quality
• Exhibit thought leadership and ready to suggest product and process improvements
• Resolve customer issues either by providing technical guidance or issue formal fixes

Who You Are

You are an experienced professional with a strong commitment to customer success without compromising integrity. You are a problem-solver who thrives in a collaborative team environment who wants to focus on building the next-generation solutions. You are skilled in both front end technologies and AWS cloud services.

What You've Accomplished

• 4+ years of software development and design experience in AWS and UI technologies
• Prominent development experience in JavaScript/Typescript, Node JS, React JS, REST API, GraphQL(optional) experience is highly desired.
• Deep understanding and hands on experience on AWS - Amplify, API Gateway, DynamoDB, S3, Cloudwatch, Lambda, Codepipeline, SQS
• AWS IaC framework - CDK
• Experience with CI/CD, Git, Debugging
• Bachelors degree in engineering or similar field
• Very good presentation and communication skills
• Excellent problem-solving skills
• Passionate about learning new technologies and constant desire for innovation
• Should be able to take ownership of the deliverables assigned and would be able to deliver with no or minimal guidance.
• Partner with internal clients, like Product Managers, to deliver World-class software