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133 Prudential Financial Jobs
Head of Technology, VCC
Prudential Financial
posted 1 day ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
The role requires a strong entrepreneurial mindset to identify, shape and land value creation opportunities across Group Functions and business units. The incumbent will also be accountable to drive continuous, disciplined cost reduction and deliver high-impact, business aligned outcomes.
Key Responsibilities:
Oversee the successful delivery of technology initiatives (applications, platforms, infrastructure) across shared service operations.
Design and evolve the tech delivery organization structure to meet current and future business needs
Accountable to drive continuous cost reduction to benefit the business units and head office teams through the reduction of cost for tech development and delivery
Build forward looking and innovative tech capabilities in VCC to serve the Group
Responsible to shape VCC tech offering shape, stack, capabilities and capacity to meet these goals
Ensure projects are delivered on time, within scope and budget, and aligned with business priorities.
Implement and govern delivery methodologies (Agile, Waterfall, or hybrid) in alignment with enterprise standards.
Implement and govern delivery methodologies (Agile, Waterfall, or hybrid) in alignment with enterprise standards.
Define, implement and monitor service level agreements and key performance indicators for tech services
Establish performance dashboards and regular reviews with business and functional leaders
Drive issue resolution and continuous improvement initiatives to enhance service quality
Serve as primary point of contact for tech delivery matters within VCC
Engage with functional tech leaders and VCC leadership to ensure delivery aligns with both strategic and operational expectations
Collaborate with the functional tech head to ensure team alignment with broader technology capability needs
Establish governance structures for reporting, escalations, and decision-making.
Establish governance structures for reporting, escalations, and decision-making.
Build team capabilities in line with changing technology trends and functional demands.
Implement workforce planning, role clarity and skills development strategies for tech resources in the VCC.
Implement workforce planning, role clarity and skills development strategies for tech resources in the VCC.
Identify opportunities for process improvements, automation, and innovation within the SSC tech operations.
Drive adoption of new tools, platforms, and practices that enhance delivery efficiency and quality.
Drive adoption of new tools, platforms, and practices that enhance delivery efficiency and quality.
Support the development and management of contracted related to technology services, tools and vendors operating within VCC
Partner with procurement, legal, vendor management teams to ensure effective contract terms and risk mitigation
Monitor third party/vendor performance against contract and SLA obligations
Ensure adherence to internal controls, data privacy, and security protocols.
Proactively manage delivery risks and compliance with technology standards and frameworks.
Proactively manage delivery risks and compliance with technology standards and frameworks.
- Qualifications:
Bachelor s or Master s degree in Information Technology, Computer Science, or a related field.
12+ years of experience in IT delivery or program management, with at least 5 years in a leadership role.
Experience in a shared service or matrixed environment is highly preferred.
Strong understanding of enterprise architecture, software development lifecycle, and service management.
12+ years of experience in IT delivery or program management, with at least 5 years in a leadership role.
Experience in a shared service or matrixed environment is highly preferred.
Strong understanding of enterprise architecture, software development lifecycle, and service management.
Strategic thinking and ability to operate at both tactical and strategic levels.
Proven stakeholder and relationship management skills.
Excellent leadership, communication, and conflict resolution capabilities.
Strong delivery governance, planning, and risk management skills.
Proven stakeholder and relationship management skills.
Excellent leadership, communication, and conflict resolution capabilities.
Strong delivery governance, planning, and risk management skills.
Employment Type: Full Time, Permanent
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What people at Prudential Financial are saying
What Prudential Financial employees are saying about work life
based on 6 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Prudential Financial Benefits
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