Customer Success Manager - Large Enterprise Clients: SAAS

Quality Kiosk is hiring Customer Success Manager.

Job Title: Customer Success Manager Large Enterprise Clients

Location: Ghansoli, Navi Mumbai

Employment Type: Full-Time

Experience: 510 years (preferred in managing enterprise-level accounts)

Industry: IT Services / SaaS / Enterprise Solutions

About the Role

We are looking for a dynamic and customer-focused Customer Success Manager to join our growing team. In this role, you will be the key liaison between our enterprise clients and internal teams, ensuring long-term success, high customer satisfaction, and continuous business growth. This is a strategic and hands-on role that requires strong relationship management, communication, and problem-solving skills.

Key Responsibilities

• Own Customer Relationships: Manage and nurture relationships with enterprise customers, driving customer retention and long-term loyalty.
• Develop Success Strategies: Design and implement scalable Customer Success strategies to align with business growth and client expectations.
• Champion Continuous Improvement: Identify opportunities for improvement in service delivery, customer experience, and internal processes.
• Promote a Success Culture: Foster a customer-first culture across the organization.
• Deliver Operational Excellence: Drive success through continuous value engineering and a focus on operational excellence.
• Be a Trusted Advisor: Collaborate with C-level stakeholders to align business goals with product capabilities and performance metrics.
• Drive Growth: Identify and generate cross-sell and up-sell opportunities in collaboration with the Customer Account Management Team.
• First Point of Contact: Serve as the primary contact for addressing and resolving customer issues and challenges.
• Ensure High-Quality Communication: Demonstrate excellent communication, presentation, and problem-solving skills.
• Proactive Support Management: Manage proactive support initiatives to minimize costs and reduce reactive issues.
• Streamline Delivery Processes: Define and optimize processes to ensure high-quality, timely, and productive solution delivery.

Qualifications:

• BE/MCA/ MCM/ MBA/ B.COM/B.Sc Graduate
• Proven experience in a Customer Success, Account Management, or similar client-facing role with enterprise customers.
• Strong strategic thinking and ability to manage multiple stakeholders.
• Exceptional verbal and written communication skills.
• Analytical mindset with a problem-solving attitude.
• Experience working in SaaS, IT services, or cloud-based technology environments is preferred.

What We Offer

• Competitive salary and performance-based incentives
• Collaborative and inclusive work culture
• Opportunities for continuous learning and professional growth
• Flexible working environment and work-life balance support