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155 Salesforce Jobs
Manager, Salesforce Technical Consulting
Salesforce
posted 2 weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success Job Details
About Salesforce
Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Salesforce Professional Services that ensures end to end multi-cloud delivery capabilities across all Salesforce technologies and scales with agility for successful customer outcomes! We at GDC strive to foster growth & innovation and enable for Salesforce Professional Services with focus on performance, productivity & impact.
Role overview: Salesforce is currently seeking a Manager, Technical Consulting to join our Global Delivery Centre (GDC) team. Our Manager, Technical Consulting role plays a meaningful part in managing, training, and building the careers of our technical consulting team. We are key players in this objective, as they can use Industry Cloud functionality to deliver customer requirements quickly with minimal customization.
In addition to people leadership, career coaching, and project oversight responsibilities for the team, you will build our Industries practice through leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team.
This role is 50% billable and in addition to team leadership, you will work with our customers and partners as a technical architect to solve critically important business challenges using Salesforce s Industries Cloud .
Responsibilities: In addition to people leadership, career coaching, and project oversight responsibilities for the team, you will build our Industries practice through leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team.
This role is 50% billable and in addition to team leadership, you will work with our customers and partners as a technical architect to solve critically important business challenges using Salesforce s Industries Cloud .
- You ll have up to 15 direct reports under your scope of responsibility. You will be required to deliver technical work (as a technical architect) on Industries projects at 50% utilization and balance that with leading your team of Technical Consultants.
- You ll be responsible for hiring, training, and mentoring our Technical Consultants so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into highest-quality solutions that meets the customers needs.
- Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
- Identify and lead internal critical initiatives to grow the Industries consulting practice; serving as an active contributor to the community s overall knowledge base and expertise
- Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs
- Lead Enterprise Architecture and Governance for an enterprise-level customer engagement. Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business stakeholders that shape the architectural vision, and establish a program architectural roadmap.
- Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.
- Lead a project team of developers focused on driving optimized solutions for our FSC clients leveraging Salesforce Industries Cloud, Service Cloud, Sales Cloud, and Experience Cloud
- Ensure the success of these teams while securing the highest CSAT and business outcomes
- Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party stakeholders
- Establish trust with the customer s leadership, promoting and/or implementing best practices with SFI and Salesforce
- Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion
Minimum Requirements:
- 12+ years of experience leading Salesforce technical consulting projects and handling individual contributors.
- 5+ years of people management experience
- Strong application design skills combined with strong data, integration, and security architecture skills
- Expertise in one or multiples of Salesforce Industries Cloud (Comms, H&I or FSC) , Sales/Service/Experience Cloud, and Vlocity OmniStudio
- Integration Architecture (Must have)
- Platform Security (Must have)
- Identity and Access Management / Integration Security
- Sharing and Visibility (Must have)
- Data Architecture and Management (Must have)
- Architectural Design Patterns
- Apex Design Patterns (Must Have)
- Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)
- Proficiency in English
- Salesforce Certification Preferred (Admin, Developer, Sales, and Service Clouds, Application Architect)
- OmniStudio Developer/Consultant
- Thorough individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
- Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience
- A great listener with the ability to communicate with people in diverse roles
- Proven ability to analyze, design, and optimize business processes via technology and integration
- Resourceful and innovative thinker who can work through and solve problems
- Adept at navigating/mediating conflict and fostering healthy dialogue
- Strong interpersonal skills - nurture effective working relationships with others
- Exceptional analytical skills - experience overseeing and managing business metrics, productivity, and outcomes
Accommodations
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Posting Statement
Employment Type: Full Time, Permanent
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What people at Salesforce are saying
Sales Manager salary at Salesforce
reported by
6
employees
with 3-18
years exp.
₹3
L/yr - ₹8.2
L/yr
31%
less
than the average Sales Manager Salary in India
View more details
What Salesforce employees are saying about work life
based on 1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Salesforce Benefits
Submitted by Company
Medical Care: Ensure the health of you and your family is looked after. Time Off: Take time for what matters most. Financial Wellbeing: Focus on your finances and plan for your future. Life Insurance: Protecting yourself and your loved ones and giving you peace of mind.
Submitted by Employees
View more benefits 
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