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140 SBI Cards & Payment Services Jobs
Assistant Manager - Agency Management, Recoveries West
13-15 years
Mumbai
1 vacancy
Assistant Manager - Agency Management, Recoveries West
SBI Cards & Payment Services
posted 1 week ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
About Us
SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.
What s in it for YOU
- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
- Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
- Dynamic, Inclusive and Diverse team culture
- Gender Neutral Policy
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to the overall development of an employee through comprehensive learning & development framework
Role Purpose
Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR.
Role Accountability
- Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers
- Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR
- Ensure various critical segments as defined by business are reviewed and performance is driven on them
- Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value
- Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers
- Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines
- Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies
- Ensure 100% data security using secured data transfer modes and data purging as per policy
- Ensure all customer complaints received are closed within time frame
- Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating
- Ensure agencies raise invoices timely
- Monitor NFTE ACR CAPE as per the collection strategy
Measures of Success
- Portfolio Coverage
- Resolution Rate
- Normalization/Roll back Rate
- Settlement waiver rate
- Absolute Recovery
- Rupee collected
- NFTE CAPE
- DRA certification of NFTEs
- Absolute Customer Complaints
- Absolute audit observations
- Process adherence as per MOU
Technical Skills / Experience / Certifications
Credit Card knowledge along with good understanding of Collection Processes
Competencies critical to the role
- Analytical Ability
- Stakeholder Management
- Problem Solving
- Result Orientation
- Process Orientation
Qualification
Post-Graduate / Graduate in any discipline
Preferred Industry
FSI
Employment Type: Full Time, Permanent
Read full job description
What people at SBI Cards & Payment Services are saying
Rating based on 106 Assistant Manager
reviews
Anonymous · Other
in Chandigarh
Likes
Only salary credit on time
Dislikes
From 1st to 25th there is closing every month, there is big risk in that, work on the due date case, there is no time for family, if you have joined SBI card then forget the family, there is no timing on Sunday, I am the collection manager here, there is no problem of pressure here but forget the family.
Assistant Manager salary at SBI Cards & Payment Services
reported by
676
employees
₹5
L/yr - ₹10.8
L/yr
13%
less
than the average Assistant Manager Salary in India
View more details
What SBI Cards & Payment Services employees are saying about work life
based on 4.6k employees
Strict timing
Monday to Saturday
Within city
Day Shift
SBI Cards & Payment Services Benefits
View more benefits
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