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140 SBI Cards & Payment Services Jobs

Assistant Manager - BO & Legal Escalation Support

3-5 years

₹ 3.5L/yr - 9.3L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

New Delhi

1 vacancy

Assistant Manager - BO & Legal Escalation Support

SBI Cards & Payment Services

posted 3 days ago

Job Role Insights

Fixed timing

Job Description

What s in it for YOU
  1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
  2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
  3. Dynamic, Inclusive and Diverse team culture
  4. Gender Neutral Policy
  5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
  6. Commitment to the overall development of an employee through comprehensive learning & development framework
Role Purpose
  1. Assistant Manager/Manager - BO and Legal Escalation
  2. RBI:
  3. Regulatory Complaints Management
  4. Handling Regulatory Complaints
  5. Regulatory CMS Portal Management
  6. Advisory and BO Relationship Management
  7. Sachet Complaint Resolution
  8. Legal/ SBI Bank/ Top management Complaints Resolution
  9. Manage TAT burst and pricing Reports
Role Accountability
RBI : Regulatory Complaints Management
  1. Provide detailed root cause analysis and present the complete case details to Honorable office for favorable closure of complaints
    1. Managing RBI CMS portal -Allocation and resolution of the cases
    2. Wing to Wing closure of complaints with the cardholders and attain letter of satisfaction in bank s favor
    3. Identify department error and get the ratification along with action
    4. Check scope of Improvement and initiate Process change with stakeholders in order to mitigate the error percentage
    5. Raise heads up to Business for critical complaints
    6. Ensure zero advisory and monetary loss / compensation to Business and ensure 100 % quality
  1. Legal Complaints Resolution/SBI Bank Escalations
  2. Provide detailed RCA, share synopsis and provide assistance / documents for complaints that are presented to Honorable Court
  3. Assist the team with factual details of the complaints for Legal Proceedings along with transactional documentation for cyber cell queries
  4. Resolution of all the complaints/escalations received from SBI Bank and Top Management Channel.
  5. Ensure above mentioned escalations are closed within TAT with 100% quality with customer close looping.
  6. Mitigate TAT burst data and Manage Pricing Reports
  7. Tracking of all TAT burst reports and attend ICU meetings for timely closure of data including CCRP
  8. Systematic closure and validation of all pricing requests raised by the team members
  9. Defect identification and scope of improvement for all requests / CCRP complaints
  10. Training to be initiated to share the recent Business changes and process trainings across all locations
Measures of Success
  1. >98% Quality
  2. Advisory Representation
  3. NIL Award
  4. No Repeat
  5. No Appeal
  6. 100% Productivity
  7. Positive BO Feedback on response submission
  8. P97-15 Days
Technical Skills / Experience / Certifications
NA
Competencies critical to the role
  1. Excellent, professional phone and communication skills interpersonal, verbal, and written with the goal of influencing outcomes.
  2. Excellent stakeholder management
  3. Indept process and policy knowledge
  4. Good presentation skill
  5. Strong organizat
Qualification
  1. Graduate / Post Graduate from a reputed institute with 3-5 years of experience in credit card industry
  2. Proficient in use of Microsoft Office including Outlook, Excel, and Word
Preferred Industry
Customer Services - Credit Card

Employment Type: Full Time, Permanent

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What people at SBI Cards & Payment Services are saying

3.8
Rating based on 106 Assistant Manager reviews

Likes

Only salary credit on time

Dislikes

From 1st to 25th there is closing every month, there is big risk in that, work on the due date case, there is no time for family, if you have joined SBI card then forget the family, there is no timing on Sunday, I am the collection manager here, there is no problem of pressure here but forget the family.

Read 106 Assistant Manager reviews

Assistant Manager salary at SBI Cards & Payment Services

reported by 676 employees
₹5 L/yr - ₹10.8 L/yr
13% less than the average Assistant Manager Salary in India
View more details

What SBI Cards & Payment Services employees are saying about work life

based on 4.6k employees
55%
55%
47%
98%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

SBI Cards & Payment Services Benefits

Job Training
Health Insurance
Soft Skill Training
Team Outings
Cafeteria
Work From Home +6 more
View more benefits

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