Steward / Floor Member

Reports to: FB Executive / Assistant Restaurant Manager

Profile: HSC / SSC

English speaking is preferred

Pleasing personality

Good training skills

18 to 30 years old

Previous experience within the restaurant industry is essential. Fresher also welcomed

Experience: Minimum 6 months to 1 years in a similar position

Job Overview:

The Floor Member / Steward plays a vital role in supporting the smooth operation of the front-of-house team in a restaurant or hospitality setting. They assist with the general upkeep of the dining area, ensure cleanliness, and help maintain a welcoming environment for guests. The steward also supports the serving team by setting up tables, clearing dishes, refilling drinks, and ensuring the restaurant is fully stocked with necessary items for a seamless dining experience.

1. Dining Area Cleanliness Maintenance :

• Ensure that tables, chairs, and the dining area are clean, organized, and well-maintained throughout service.
• Assist in setting up tables before service, ensuring proper placement of cutlery, glassware, and napkins.
• Clear dishes, glassware, and utensils promptly after guests finish their meals, ensuring tables are ready for new guests.
• Maintain the cleanliness of the restaurant s floors, restrooms, and other public areas.

2. Support to Service Staff :

• Assist wait staff by delivering drinks, bread, or appetizers to tables as needed.
• Refill water glasses and assist with other guest needs during the dining experience.
• Help with the delivery of food from the kitchen to the guests, ensuring food is presented properly and at the correct temperature.
• Assist in removing dirty plates and cutlery from tables efficiently.

3.Stocking Inventory Assistance :

• Help ensure that service areas, including stations for drinks, condiments, and silverware, are stocked and ready for service.
• Replenish stock of supplies in the dining area, such as napkins, straws, condiments, and utensils.
• Assist in organizing storage areas, including ensuring the proper organization of clean dishes, glassware, and kitchenware.

4.Guest Interaction :

• Greet guests as they enter or exit the restaurant, ensuring a friendly and welcoming environment.
• Assist guests with minor requests or inquiries while providing courteous and helpful service.
• Ensure guests feel comfortable and attend to their needs during their visit, assisting the floor team with any additional service requests.

5.Collaboration with Kitchen and Service Team :

• Coordinate with kitchen staff to ensure that food orders are correctly prepared and delivered to guests.
• Work with wait staff to ensure timely and efficient service, helping out where needed to ensure a smooth flow of operations.
• Assist in maintaining the pace of service, ensuring there are no delays in delivering food or clearing tables.

6.Safety Hygiene :

• Follow all food safety and sanitation guidelines, ensuring cleanliness of work areas and equipment.
• Assist with deep cleaning tasks as required, including periodic cleaning of kitchen utensils and restaurant surfaces.
• Ensure compliance with health and safety regulations, including appropriate handling of food and drinks.

7. End of Shift Duties :

• Help with the end-of-day cleaning and reset for the next shift, including taking out trash, wiping down tables, and organizing the dining area.
• Assist in packing up any unused stock and ensuring all cleaning tasks are completed to standard.
• Report any maintenance issues or safety hazards to management.

Skills Qualifications:

• Previous experience in a restaurant or hospitality role is preferred but not required.
• Strong communication skills and the ability to work well in a team environment.
• Ability to remain calm and efficient under pressure during busy service times.
• Good physical stamina, as the role involves standing for extended periods, lifting items, and moving quickly between areas.
• Strong attention to detail and a focus on cleanliness and order.
• Customer-oriented with a friendly, approachable demeanor.
• Flexibility to work various shifts, including evenings, weekends, and holidays.