PTP Domain Head

Position: PTP Domain Head

Location: Goregaon East

Work Timings: US or UK Shift

Purpose of the Job:

We are seeking a dynamic and experienced P2P Tower Lead to manage and lead the Procure-to-Pay (P2P) operations within our Shared Services environment. The role demands a strong leader with a solid background in shared services finance operations, who can drive process excellence, ensure compliance, and lead a high-performing team to meet service delivery objectives.

Context and main issues Describe the most difficult types of problems the jobholder has to face (internal or external to Sodexo) and/or the regulations, guidelines, practices that are to be adhered to.

• Multi-Geography Service Delivery (Asia plus US)
• Flexibility on shift timings (including US shift)
• Hands-on experience in SAP/Dynamics AX

Main assignments:

Operational Leadership:

• Lead end-to-end P2P operations including vendor onboarding, purchase order processing, invoice validation, payments, and vendor query management.
• Manage service delivery with high standards of accuracy, TAT, and compliance with SLAs and KPIs across APMEA and NORAM geographies.
• Monitor and resolve operational escalations with root-cause analysis and preventive measures.

Stakeholder Management:

• Act as the single point of contact (SPOC) for business units, regional finance teams, and procurement functions.
• Facilitate effective collaboration between business stakeholders, category managers, and vendors to ensure smooth P2P processes.
• Partner with upstream (Procurement) and downstream (Accounts Payable, Treasury, Finance) teams for seamless process hand-offs.

Governance & Compliance:

• Ensure adherence to internal controls, SOX compliance, audit readiness, and policy compliance.
• Drive standardization and harmonization of P2P processes in alignment with global policies and local statutory requirements.
• Team Leadership:
• Lead and mentor a team of P2P professionals; drive performance, upskilling, and engagement.
• Foster a high-performance culture within the P2P tower, focused on service orientation and continuous improvement.

Transformation & Projects:

• Champion process optimization, automation (RPA, AI tools), and technology adoption to improve efficiency and reduce manual touchpoints.
• Collaborate on global P2P transformation initiatives, ERP enhancements, and migration projects.
• Drive process documentation, training, and knowledge management across the team.

Person Specification :

• Bachelors degree in finance, Accounting, Business Administration, or a related discipline.
• Minimum 15 years of experience in Procure-to-Pay operations, with at least 10 years in a Shared Services environment.
• Proven experience managing teams in a multi-process or multi-client Shared Services setup.
• Strong knowledge of P2P processes, ERP systems (SAP, Dynamics AX), and P2P automation tools.
• Experience with compliance frameworks such as SOX and internal controls.
• Excellent leadership, communication, and stakeholder management skills.
• Strong analytical mindset and experience driving process improvements and automation.
• Ability to manage multiple priorities in a fast-paced environment and deliver results under pressure.
• Strong exposure to international regions (APMEA, NORAM preferred).
• Deep understanding of P2P lifecycle, including procurement policy, invoice-to-pay process, and vendor management, reconciliations.
• Proven leadership skills with experience managing large-sized teams. (~100 FTEs)
• Exposure to Lean/Six Sigma practices (certification preferred).