Prepare for Your SolarWinds Interview with Real Experiences!
View interviews
AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
35 SolarWinds Jobs
Customer Experience Manager
SolarWinds
posted 1 day ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
At SolarWinds, we re a people-first company. Our purpose is to enrich the lives of the people we serve including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you re looking to build your career with an exceptional team, you ve come to the right place. Join SolarWinds and grow with us!
Overview:
Responsible for actively managing enterprise-level customer accounts to position the value of SolarWinds customer success programs. Creates a powerful customer experience, ensuring strong retention rates, product adoption, and customer advocacy. Engages with customers to obtain valuable feedback that will allow SolarWinds to create a stronger overall customer experience.
Responsibilities:
- Act as the primary relationship holder and point of contact for SolarWinds throughout deployment and the entire customer journey.
- Work with customers who are identified as at risk and get them to a state of satisfaction.
- Maintain regular contact with assigned cases.
- Regularly deliver value conversations related to SolarWinds product offerings, relevant industry trends, corporate updates, and detailed account business reviews.
- Impacting the retention rate, increasing product adoption, and ensuring customers act as advocates for SolarWinds.
- Recommend process changes to customer success leadership.
- Record customer details, profile data, and activities in CRM.
- Identify at-risk customers and work to help turn their customer experience around by utilizing customer success programs such as training, support, Premier Support, Success Center, etc.
- Anticipate potential issues within the customer base. Create action plans to resolve.
- Follow up with customers who provide csat/DSAT support surveys. Gather additional details about the customer experience. Look for trends where the organization can work cross-functionally to create stronger customer experiences.
- Manage ad hoc projects as determined by the manager
- May be required to assist the sales effort from a customer success point of view.
- Be the voice of the customer internally, providing feedback to all relevant departments.
Qualifications:
- Strong written and verbal communicator
- Proficient in speaking English
- Advanced problem-solving skills
- Advanced Microsoft Suite skills
- CRM and or ERP experience (Salesforce.com, Netsuite.com, Gainsight)
- Solid technical acumen e.g., understanding of networks, software licensing.
- Proven experience consistently achieving goals, KPIs, and other measures.
- Strong understanding of how to engage and excite a customer, ensuring a powerful customer experience.
- SaaS experience and ITSM background are assets.
Employment Type: Full Time, Permanent
Read full job description
What people at SolarWinds are saying
What SolarWinds employees are saying about work life
based on 21 employees
Flexible timing
Monday to Friday
No travel
Day Shift
SolarWinds Benefits
View more benefits
Compare SolarWinds with
Shaadi.com
Compare
Nestaway
Compare
TourTravelWorld.Com
Compare
Shine
Compare
Xome
Compare
Clearwater Analytics
Compare
BCForward
Compare
Hermes I Tickets
Compare
Logo Infosoft
Compare
Tokopedia
Compare
Cigna
Compare
VICTORINOX
Compare
CareerBuilder
Compare
ACCIONA
Compare
Gardner Denver Engineered Products
Compare
Infobip
Compare
Sysmex
Compare
SentinelOne
Compare
Synaptics
Compare
Akbar Holidays
Compare
Customer Experience Manager
5-10 Yrs
Bangalore / Bengaluru
ERP Systems, Microsoft Power BI, CRM +6 more
Associate Database Administrator
3-6 Yrs
Bangalore / Bengaluru
Virtual Assistant, Automation Testing, Analytical Chemistry +4 more
Platform SRE - Associate Site Reliability Engineer
2-7 Yrs
Bangalore / Bengaluru
Python, AWS, Automation Testing +7 more
Advisory Corporate Counsel
3-5 Yrs
Mumbai
Legal, Procurement, Analytical Chemistry +6 more
Manager, Customer Experience
5-10 Yrs
Bangalore / Bengaluru
Data Analytics, Salesforce, Automation Testing +7 more
Inside Sales Representative (ISR) - SolarWinds Squadcast
2-3 Yrs
Kolkata, Mumbai, New Delhi +4 more
Software Configuration Management, Incident Management, Presales +6 more
Staff Revenue Operations Analyst
8-13 Yrs
Bangalore / Bengaluru
Data Analytics, Salesforce, Analytical Chemistry +6 more
Senior Site Reliability Engineer
5-10 Yrs
Bangalore / Bengaluru
Python, Automation Testing, Operations +7 more
Backend Engineer - AI Ops
3-8 Yrs
Bangalore / Bengaluru
SQL, Backend, Data Processing +6 more
Software Engineer - Telemetry and Data APIs
0-7 Yrs
Bangalore / Bengaluru
Data Analysis, Architecting, Relationship Management +6 more
Share an Interview