Staff Cloud Solution Engineer

What we re looking for

As a member of the infrastructure team at Survey Monkey, you will have a direct impact in designing, engineering and maintaining our Cloud, Messaging and Observability Platform. Solutioning with best practices, deployment processes, architecture, and support the ongoing operation of our multi-tenant AWS environments. This role presents a prime opportunity for building world-class infrastructure, solving complex problems at scale, learning new technologies and offering mentorship to other engineers.

What youll be working on

• Architect, build, and operate AWS environments at scale with well-established industry best practices.
• Automating infrastructure provisioning, DevOps, and/or continuous integration/delivery.
• Provide Technical Leadership & Mentorship
• Mentor and guide senior engineers to build technical expertise and drive a culture of excellence in software development.
• Foster collaboration within the engineering team, ensuring the adoption of best practices in coding, testing, and deployment.
• Review code and provide constructive feedback to ensure code quality and adherence to architectural principles.
• Collaboration & Cross-Functional Leadership
• Collaborate with cross-functional teams (Product, Security, and other Engineering teams) to drive the roadmap and ensure alignment with business objectives.
• Provide technical leadership in meetings and discussions, influencing key decisions on architecture, design, and implementation.
• Innovation & Continuous Improvement
• Propose, evaluate, and integrate new tools and technologies to improve the performance, security, and scalability of the cloud platform.
• Drive initiatives for optimizing cloud resource usage and reducing operational costs without compromising performance.
• Write libraries and APIs that provide a simple, unified interface to other developers when they use our monitoring, logging, and event-processing systems.
• Participate in on-call rotation.
  Support and partner with other teams on improving our observability systems to monitor site stability and performance

We d love to hear from people with

• 12+ years of relevant professional experience with cloud platforms such as AWS, Heroku.
• Extensive experience leading design sessions and evolving well-architected environments in AWS at scale.
• Extensive experience with Terraform, Docker, Kubernetes, scripting (Bash/Python/Yaml), and helm.
• Experience with Splunk, OpenTelemetry, CloudWatch, or tools like New Relic, Datadog, or Grafana/Prometheus, ELK (Elasticsearch/Logstash/Kibana).
• Experience with metrics and logging libraries and aggregators, data analysis and visualization tools - Specifically Splunk and Otel.
• Experience instrumenting PHP, Python, Java and Node. js applications to send metrics, traces, and logs to third-party Observability tooling.
• Experience with GitOps and tools like ArgoCD/fluxcd.
• Interest in Instrumentation and Optimization of Kubernetes Clusters.
• Ability to listen and partner to understand requirements, troubleshoot problems, or promote the adoption of platforms.
• Experience with GitHub/GitHub Actions/Jenkins/Gitlab in either a software engineering or DevOps environment.
• Familiarity with databases and caching technologies, including PostgreSQL, MongoDB, Elasticsearch, Memcached, Redis, Kafka and Debezium.
• Preferably experience with secrets management, for example Hashicorp Vault.
• Preferably experience in an agile environment and JIRA.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Bengaluru 3 days per week.

#LI - Hybrid