Prepare for Your SurveySparrow Interview with Real Experiences!
View interviews
AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
18 SurveySparrow Jobs
Product Consultant
SurveySparrow
posted 3+ weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
SurveySparrow is looking for a self-motivated and driven Product Consultant who will be responsible for ensuring that our customers needs are met and issues are responded to and resolved in a timely manner via phone, email & Chat. This role will also be responsible for routing requests from customers to the appropriate team and ensuring follow through to resolve status while maintaining the service level agreements.
Responsibilities
- As a Product Consultant, you would need to understand the customer queries and answer the queries in a timely manner.
- Provide immediate acknowledgment and first-level support.
- Diagnose, research, analyze the issues reported by the customers in the product.
- Deliver voice, email, and chat-based technical support
- Tracking and managing all logged tickets
- Willingness to work in night shifts
Requirements
- Past experience with sales and customer service specifically with SAAS solutions will be good to have.
- Knowledge and a genuine interest in software applications.
- Ability to learn quickly and troubleshoot new technologies and communicate them to others
- Excellent in written and verbal communication
- Excellent problem-solving skills
- Keen to learn new technologies
Shift - 12:30 PM - 9:30 PM
Location: Chennai, Tamil Nadu
Employment Type: Full Time, Permanent
Read full job description
What people at SurveySparrow are saying
Rating based on 1 Product Consultant
review
Anonymous · Customer Success, Service & Operations
in Chennai
Likes
It’s a good company to work with.
- Skill development - Good
+1 more
Dislikes
It’s a good company to work with
- Promotions - Poor
Product Consultant salary at SurveySparrow
reported by
7
employees
with 3-4
years exp.
₹5
L/yr - ₹7.5
L/yr
52%
less
than the average Product Consultant Salary in India
View more details
What SurveySparrow employees are saying about work life
based on 34 employees
Flexible timing
Monday to Friday
No travel
Day Shift
SurveySparrow Benefits
View more benefits
Compare SurveySparrow with
TCS
Compare
Accenture
Compare
Wipro
Compare
Cognizant
Compare
Capgemini
Compare
HDFC Bank
Compare
Infosys
Compare
ICICI Bank
Compare
HCLTech
Compare
Tech Mahindra
Compare
Genpact
Compare
Teleperformance
Compare
Concentrix Corporation
Compare
Axis Bank
Compare
Amazon
Compare
Jio
Compare
iEnergizer
Compare
Reliance Retail
Compare
IBM
Compare
LTIMindtree
Compare
Similar Jobs for you
Product Consultant
1-3 Yrs
Chennai
Software Configuration Management, Customer Service, Salesforce +6 more
Product Designer
2-4 Yrs
Chennai
Management, Qualitative Research, Focus +1 more
Product Marketer
1-2 Yrs
Chennai
Manual Testing, Logistics, Social Media Marketing +3 more
Sales Enablement Specialist
3-8 Yrs
Chennai
SaaS Sales, Training and Development, Sales Enablement +7 more
Web Graphic Designer
1-2 Yrs
Chennai
Social Media Marketing, Web Designing, Front End +7 more
Product Marketer
0-2 Yrs
Chennai
Digital Marketing, Salesforce, AWS +20 more
Intern - Salesforce Development
0-2 Yrs
Chennai
Software Configuration Management, Salesforce, International +7 more
Sales Development Representative
1-3 Yrs
Chennai
Software Configuration Management, Salesforce, CRM +3 more
Inbound Sales Specialist - ANZ
1-3 Yrs
Chennai
Software Configuration Management, Corporate, Inside Sales +6 more
Share an Interview