International Voice Process Executive

🔹 Job Role: Customer Support Associate International Voice & Blended Process
🔹 Employment Type: Full-time
🔹 Work Location: Airoli, Navi Mumbai

Job Description:
We are hiring enthusiastic and customer-oriented individuals for our International Voice Process (Night Shift). This is a blended customer support role involving voice, chat, and email communication with international clients.

Key Responsibilities:
Provide high-quality voice-based support to international customers.
Handle queries via phone, email, and chat in a timely and professional manner.
Troubleshoot and resolve customer issues effectively.
Maintain customer satisfaction and adhere to quality and performance standards.
Work in 24x7 rotational shifts, including night shifts.

Candidate Profile:
Excellent English communication skills (both verbal & written).
Strong interpersonal and problem-solving skills.
Comfortable with rotational shifts (24/7 operations).
Basic proficiency in MS Office tools (Outlook, Word, Excel).
Good typing speed and computer navigation skills.
Team player with a proactive and professional attitude.

Eligibility Travel Boundaries:
Only candidates residing within 1.5 km from the nearest railway station in the below areas are eligible to apply:
📍 Central Line: Kalyan to Sion
📍 Harbour Line: Wadala to Panvel (Excluding Taloja & Sukhapur)
📍 Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road)

Shift & Weekly Off:
Shift: 24x7 rotational (including night shifts)
Weekly Off: 2 rotational offs

Perks & Benefits:
✅ Lucrative performance-based incentives
✅ Cab facility for safe and convenient travel
✅ Travel allowance included
✅ Medical insurance coverage
✅ Work-life balance with 2 weekly offs