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Sysnet Global Technologies

Compare

3.8

based on 1.5k Reviews

Video summary

213 Sysnet Global Technologies Jobs

Desktop Support Engineer

Sysnet Global Technologies Pvt Ltd

3.8

based on 1.5k Reviews

1-3 years

Nagpur

1 vacancy

Desktop Support Engineer

Sysnet Global Technologies

posted 6 days ago

Job Role Insights

Flexible timing

Key skills for the job

Logistics Networking Windows System Administration Desktop Support Operating Systems Escalation Management

+ 3 more

Job Description

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery proces

2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly.

3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor .

4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features.

5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily.

6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided.

7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. .

Qualifications

Diploma/Degree

Knowledge & Technical Skills

knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause .

Proficiency in hardware installation, troubleshooting, and maintenance.

Familiarity with networking concepts, protocols, and troubleshooting.

Experience with software installation, configuration, and support.

Knowledge of antivirus software, firewalls, and security best practices.

Experience ( Relevant )

1-3 Yrs

Employment Type: Full Time, Permanent

Read full job description

Sysnet Global Technologies Desktop Support Engineer Interview Questions

A Desktop Support Engineer was asked

1mo ago

Q. What is a network?

Read all Desktop Support Engineer questions

A Desktop Support Engineer was asked

5mo ago

Q. How do you troubleshoot computer-related problems?

Read all Desktop Support Engineer questions

A Desktop Support Engineer was asked

9mo ago

Q. What are the port numbers for POP and SMTP?

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What people at Sysnet Global Technologies are saying

3.6

Rating based on 156 Desktop Support Engineer reviews

Anonymous · Engineering - Hardware & Networks in Kota

Likes

i have no a letter to say good about this company....

Dislikes

everything is bad ...

Read 156 Desktop Support Engineer reviews

Desktop Support Engineer salary at Sysnet Global Technologies

reported by 452 employees

₹1.4 L/yr - ₹4.5 L/yr

At par with the average Desktop Support Engineer Salary in India

View more details

What Sysnet Global Technologies employees are saying about work life

based on 1.5k employees

51%

70%

48%

97%

Flexible timing

Monday to Saturday

Within city

Day Shift

View more insights