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Sysnet Global Technologies

Compare

3.9

based on 1.5k Reviews

Video summary

196 Sysnet Global Technologies Jobs

Customer Support Engineer

Sysnet Global Technologies Pvt Ltd

3.9

based on 1.5k Reviews

0-8 years

Gurgaon / Gurugram

1 vacancy

Customer Support Engineer

Sysnet Global Technologies

posted 1 day ago

Job Role Insights

Flexible timing

Key skills for the job

Logistics Networking Customer Support Windows System Administration Operating Systems Escalation Management

+ 3 more

Job Description

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process

2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly.

3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor .

4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features.

5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily.

6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided.

7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. .

Qualifications

Diploma/Degree

Knowledge & Technical Skills

knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause .

Proficiency in hardware installation, troubleshooting, and maintenance.

Familiarity with networking concepts, protocols, and troubleshooting.

Experience with software installation, configuration, and support.

Knowledge of antivirus software, firewalls, and security best practices.

Experience ( Relevant )

1-3 Yrs

Employment Type: Full Time, Permanent

Read full job description

Sysnet Global Technologies Engineer- Customer Support Interview Questions

An Engineer- Customer Support was asked

7mo ago

Q. What is a Switched-Mode Power Supply (SMPS), and how can it be shortened?

Read all Engineer- Customer Support questions

An Engineer- Customer Support was asked

7mo ago

Q. What are the troubleshooting steps for a system that is not powering on?

Read all Engineer- Customer Support questions

An Engineer- Customer Support was asked

7mo ago

Q. Do you know about troubleshooting?

Read all Engineer- Customer Support questions

View all

What people at Sysnet Global Technologies are saying

3.8

Rating based on 260 Engineer- Customer Support reviews

Anonymous · Engineering - Hardware & Networks in Indore

Likes

My staff members and even my manager and regional manager always supports me.

Dislikes

Salary is not growing as much new guys are getting also no promotions and also when the work load is low always company counts to productivity of that time not at the season and work load time hence also always warns for the termination and all from which I am very depressed and not able to work good.

Read 260 Engineer- Customer Support reviews

Engineer- Customer Support salary at Sysnet Global Technologies

reported by 430 employees

₹1.5 L/yr - ₹4.7 L/yr

23% less than the average Engineer- Customer Support Salary in India

View more details

What Sysnet Global Technologies employees are saying about work life

based on 1.5k employees

52%

70%

49%

97%

Flexible timing

Monday to Saturday

Within city

Day Shift

View more insights

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