LXL - Training Leader

Learning Experience Leader

So what does a Learning Experience Leader really do? Think of yourself as the someone who will

create and maintain a positive and professional learning environment, so not just anyone is

qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good

company so we make sure our employees are top notch. Now we need your full concentration because

its time to imagine what it’s like being a Learning Experience Leader.

Imagine yourself going to work with one thing on your mind: that you will be designing and

expanding training and development programs. As you tackle your new tasks for the day, you know

that it comes down to one thing: that you will ensure that Foundation Skills Training is aligned with

Product Specific Training methodologies and initiatives.

TaskUs believes in being transparent with our new employees about their job duties and the possible

impact. Some of our campaigns include disturbing content. Examples of these types of material may

include but are not limited to:

• Child exploitation and abuse
• Animal torture
• Gang Violence
• Murder
• Hate Speech

As a trainer of content moderators it is important for you to know the potential risks related to this

type of work. While TaskUs is focused on employee wellness by having counselors on-site, resiliency

programming, and other wellness initiatives, exposure to graphic and disturbing content is

unavoidable. Some individuals with a sensitivity to viewing graphic or disturbing content may be at risk

for developing distress, mental health symptoms, or, in rare instances, Secondary Traumatic Stress

based on the content they are viewing.

TaskUs reserves the right to reassign trainers in content moderation to other TaskUs projects based on

staffing needs, employee performance, and other considerations.

In order to help create a community that is safe for all employees, the Resiliency and Wellness Team

takes an active role in the primary prevention of mental health concerns through direct practice efforts,

e-learning, skills training, and outreach efforts to the TaskUs community. Our programs seek to raise

awareness about psychological issues, challenge ideas that contribute to social inequity,

disempowerment, and discrimination, as well as the underlying structures that support them. In

addition, our programs empower employees to find and use their voices in a healthy and productive

way.

As a Learning Experience Leader, think of yourself as a leader that sets the standards and expectations

through your conduct, work ethic, integrity and character. You can also think of yourself as a creator in

a way that you must create and deliver end-user, partner, and distributor training which includes

curriculum, training, and exams, for all general preparatory courses prior to enterprise endorsement.

You will also need to deliver preparatory training that is sufficiently technical, covering the basic skill

requirements as identified by enterprise needs. You will also need to be able to deliver projects and

motivate trainees through effective trainings. Think of yourself as a manager in terms of design,

delivery, and you want to always continuously improve the training programs and the other learning

opportunities across the organization. You will also amend and revise programs as necessary, in order

to adapt to the changes occuring in the work environment. You will also act as the content expert and

maintain relevant training documents and training materials for training conducted. You’re also a

developer because you need to create effective induction programs. You will also need to monitor and

review the progress of the trainees through questionnaires and discuss with the managers. You have to

ensure that statutory training requirements are met and you must have an understanding of E-learning

techniques, and where relevant, being involved in the creation and/or delivery of e- learning packages.

You will also be researching new technologies and methodologies in workplace learning and presenting

this research. You will also be a cop in a way that you’ll ensure that all trainees adhere to the company’s

Code of Conduct.

So, do you have what it takes to become a Learning Experience Leader?

Requirements:

So, what is it we’re looking for? Well, since this is a Learning Experience Leader post, we’d need

someone who already has the experience to even call themselves one. So if you have at least 1-2 years

of working experience in the related field (training or teaching experience) then you’re qualified! Are

you someone who is proficient in the use of Microsoft and Google applications? Can you communicate

yourself well both orally and in written? Do you presentation and class facilitation skills? If yes, then

you’re what we need!

We need out of the box thinkers and we need someone who is creative enough to have the ability to

engage an audience. As a trainer, we also need you to have strong interpersonal, conflict management

and mentoring skills.

We need someone who is able to work in a flexible schedule including weekends, holidays and longer

hours. So we also need someone with high energy, enthusiastic, motivational training style. We also

need someone who has strong organizational, planning, project management, problem resolution,

communication, presentation, facilitation, influencing skills.