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IT Support Specialist
TaskUs
posted 6 days ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
What We Offer:
What can you expect in an IT Support Specialist role with TaskUs:
Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues.
As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings.
Key Responsibilities:
- You will respond to telephone calls and email messages from users requesting for assistance; log and keep records of customer/employee queries interpret problems and analyze possible causes of hardware and software failure
- Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity.
- As necessary, you will conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates.
- You will assist in conducting user s application testing during program implementation, migration, and system maintenance.
- You will perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques.
- Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and perform scheduled preventive maintenance of computer systems.
Required Qualifications:
- At least 2-3 year minimum experience
- Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair; has vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations - particularly in the area of Operations support; We need someone with above-average problem-solving, decision-making, and analytical skills
- Big plus if you are a skilled technical writer - able to document problems and solutions for customers and other technical support personnel.
- You have good time and project management skill
- Excellent English communication skills - both spoken and written
- You are adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills
Education / Certifications:
- Bachelor s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .
Employment Type: Full Time, Permanent
Read full job description
What people at TaskUs are saying
Rating based on 12 IT Support Specialist
reviews
Anonymous · IT & Information Security
in Mohali
Likes
Wonderful workplace ever worked
- Salary - Excellent
+6 more
Dislikes
Noting to be disliked at all
IT Support Specialist salary at TaskUs
reported by
51
employees
with 1-8
years exp.
₹3
L/yr - ₹7
L/yr
18%
less
than the average IT Support Specialist Salary in India
View more details
What TaskUs employees are saying about work life
based on 1.8k employees
Flexible timing
Rotational Shift
No travel
Day Shift
TaskUs Benefits
Submitted by Company
Job Training Health Insurance Soft Skill Training 
Cafeteria
Submitted by Employees
View more benefits 
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