It Support Engineer

Job openings for It Support Engineer in Kandivali Mumbai

IT Support Engineer (Male)

Job Summary
We are seeking a technically proficient and customer-focused Support Engineer to provide pre-sales and post-sales support for German-manufactured time server systems deployed across client sites in India. The candidate will serve as the primary interface between the client and internal teams to ensure proper installation, configuration, troubleshooting, and lifecycle support of precision time synchronization devices.
Key Responsibilities
Installation & Commissioning of NTP/PTP time servers at client sites across India remotely and if required travelling to site (Site travel is not very regularly required).
Provide remote and on-site technical support for configuration, diagnostics, and troubleshooting.
Interface with German OEM support teams for escalations and firmware/software updates.
Prepare and maintain technical documentation, service logs, and reports.
Assist clients with network integration, protocol configuration (NTP, PTP, etc.), and security settings.
Conduct product demonstrations, training sessions, and user handovers as required.
Ensure timely resolution of support tickets, and proactive communication.
Perform periodic health checks, maintenance activities, and version upgrades.
Coordinate with internal sales and logistics for dispatch / replacement / spares as needed.
Assist in creating and maintaining technical documentation and FAQs.

Experience & Qualifications
23 years in automation hardware or industrial IT support roles.
Bachelors Degree / Diploma in Electronics, Computer Science, IT, or Instrumentation.
Technical Knowledge:
Solid understanding of network protocols (TCP/IP, SNMP, NTP, PTP) and Windows server environments.
Hands-on experience in installing or supporting hardware-based network devices (e.g., time servers, routers, switches, firewalls).
Good knowledge of industrial time synchronization concepts and standards.
Ability to read and interpret technical manuals, wiring diagrams, and datasheets.
Strong troubleshooting, documentation, and communication skills.
Willingness to travel across India (not regularly) for support calls and installations.
Soft Skills:
Strong communication and interpersonal skills.
Excellent problem-solving and analytical thinking.
Ability to work collaboratively in a team environment.
Customer-oriented mindset.
Note:
Candidate should reside on western line of Mumbai for easy of travelling and reporting on time.

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