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17 Thesqua.re Jobs
Assistant Manager - Concierge
Thesqua.re
posted 1 week ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Responsibilities:
- Ensure outstanding guest handling Monitor the Concierge team to ensure proper data of guest details and bookings is maintained
- Support and work closely with Head of Reservations & Senior Management to ensure revenue target, SLA and customer NPS are consistently delivered
- Responsible for maintaining excellent customer satisfactions through the major social media channels such as Trustpilot, Google review, company NPS Smooth functioning of the process with least customer complaints
- Handle high escalations to retain customers Support the team in resolving issues of the guests within SLA and with satisfactory resolution
- Develop objectives for the Concierges (team/individual) day-to-day activities Conduct effective resource planning to maximise the productivity of resources (people, technology etc)
- Work closely with Tech & Marketing team to improve and automate processes and promote add ons
- Thinking out of the box and coming up with new ideas and Business Plans/ Concierge
- Products to generate more revenue for our Global Portfolio Coach and provide training to personnel to maintain high customer service standards
- Monitor and improve reservation process, telephone handling, email communications and other procedures
- Strongly responsible for Revenue and Growth of the Global Concierge
- Desk Responsible to market our in house products/services and sell them Evaluate performance with key metrics
- Prepare process related reports
Required Qualifications:
- Thorough professional with a positive outlook
- 3 to 4 years of experience of working in industry; preferably from Concierge background in hotels or private company Minimum Graduate (Travel background preferred)
- Strong Communication Skills in English (both written and verbal) People handling skills, Convincing skills
- Able to show empathy and sympathy Process Orientation Team player and quick learner
- Flexible with UK shift hours
Employment Type: Full Time, Permanent
Read full job description
What people at Thesqua.re are saying
Rating based on 4 Assistant Manager
reviews
Anonymous · Customer Success, Service & Operations
in New Delhi
Likes
The best thing I like about this company is the Stress Free Environment. Work Life Balance is Good. Supportive Management and Colleagues.
- Salary - Good
+6 more
Dislikes
Till the time I haven't came across such things which I have disliked about it.
Assistant Manager salary at Thesqua.re
reported by
9
employees
with 5-10
years exp.
₹5.2
L/yr - ₹8
L/yr
29%
less
than the average Assistant Manager Salary in India
View more details
What Thesqua.re employees are saying about work life
based on 56 employees
Flexible timing
Alternate Saturday off
No travel
Day Shift
Thesqua.re Benefits
Submitted by Company
Soft Skill Training Team Outings Work From Home Free Transport Job Training 
Cafeteria
Submitted by Employees
Work From Home Cafeteria 
Team Outings 
Soft Skill Training 
International Relocation 
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