Executive - Customer Support - Healthcare (0-5 yrs)

Roles and Responsibilities:

Job Description:

- To address customer issues and resolve them in a timely and efficient manner.

- Interact with customers on various channels such as phone, and email and ensure that all customer concerns are being dealt with immediately.

- Take ownership of customer issues.

- Escalate unresolved issues to the appropriate internal teams.

- Collect prompt and accurate feedback from customers.

- Provide accurate, valid and complete information using the right methods/tools.

- Keep records of customer interactions, and call data.

- Follow communication procedures, guidelines and policies.

Customer Support Executive Requirements:

- Qualification: Minimum of graduation in any field.

- Experience: 0 to 5 years.

- Language Preference: English, Hindi, Kannada and any other regional language(Tamil/Telugu) fluent in speaking.

- Willing to work on rotational & night shifts.

- Excellent interpersonal and written and oral communication skills.

- Ability to work and support the team.

- Computer proficiency.

- Knowledge of conflict resolution techniques is preferable.

- Telephone etiquettes.

- Ability to multitask, prioritize, and manage time effectively.

- Work from the office.

- Industry: Health Care

- Location: Malleshwaram(Bangalore)

- Job Types: Full-time, Permanent