Prepare for Your Visa Interview with Real Experiences!
View interviews
AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
172 Visa Jobs
Systems Analyst (Application Support, L2 Support, MS Dynamics 365)
Visa Inc
·
7-11 years
Bangalore / Bengaluru
1 vacancy
Systems Analyst (Application Support, L2 Support, MS Dynamics 365)
Visa
posted 3+ weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Visa Corporate IT (CIT) group is undergoing a major transformation to become a true engineering organization, prioritizing customer experience and end-user support. We are seeking a highly organized Application Support Specialist for Corporate Technology Support Organization with excellent communication and visual presentation skills. Acting as an individual contributor, this role will provide expert (L2 level) support and maintenance for software applications, resolve complex technical issues, collaborate with various departments, and implement best practices to enhance service delivery and user satisfaction. The Contact Center Support team is responsible for the support and maintenance of the Contact Center platform solutions. The identified resource will be accountable for daily operations, platform maintenance, and support activities.
Role & Responsibility
- Provide Level 2 support for Microsoft Dynamics 365 (MSD 365) applications.
- Respond to and resolve user issues and inquiries via phone, email, or service now.
- T roubleshoot and diagnose issues related to MSD 365 functionalities.
- Escalate complex issues to higher-level support or technical teams.
- Monitor system performance and ensure optimal operation.
- Document supports interactions and solutions in the knowledge base.
- Assist in user training and onboarding for MSD 365.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
This is a hybrid position . Expectation of days in office will be confirmed by your Hiring Manager.
Basic Qualifications
2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience
Preferred Qualifications
2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience
Preferred Qualifications
- Bachelors degree in IT or a related field with 8 years of experience.
- Minimum 5 years of experience in developing and supporting Microsoft Dynamics 365 applications.
- Hands on experience with Microsoft Dynamics 365 applications and Power Apps.
- Exceptional communication and interpersonal skills.
- Strong problem-solving capabilities and meticulous attention to detail.
- Identify automation opportunities to reduce manual efforts.
- Provide solution to prevent future issue to improve application support matrix.
- The ability to work both independently and collaboratively within a team.
- Experience with ServiceNow is an additional advantage
Employment Type: Full Time, Permanent
Read full job description
What people at Visa are saying
What Visa employees are saying about work life
based on 410 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Visa Benefits
View more benefits
Compare Visa with
MasterCard
Compare
American Express
Compare
Paytm
Compare
FIS
Compare
Fiserv
Compare
Broadridge Financial Solutions
Compare
AGS Transact Technologies
Compare
PayPal
Compare
Hitachi Payment Services
Compare
Rupeek
Compare
Mswipe Technologies
Compare
Truhome Finance
Compare
BankBazaar
Compare
TransUnion
Compare
Unimoni
Compare
PayU Payments
Compare
Revolut
Compare
Saxo Bank
Compare
Western Union
Compare
Worldline Group
Compare
Similar Jobs for you
Systems Analyst (Application Support, L2 Support, MS Dynamics 365)
7-11 Yrs
Bangalore / Bengaluru
Automation Testing, Application Support, Customer Experience Management +6 more
Sr. Data Engineer
2-9 Yrs
₹ 24.5 - 42L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
Python, Oracle, Linux Administration +4 more
Data Engineer - Sr. Consultant level
8-13 Yrs
Bangalore / Bengaluru
Data Analytics, Python, SQL +7 more
Associate Technical Program Analyst
2-3 Yrs
Bangalore / Bengaluru
Project Management, Risk Management, PMP +6 more
Accounting Manager
3-5 Yrs
Bangalore / Bengaluru
Software Configuration Management, Data Analytics, Consulting +6 more
Data Engineer (Hadoop, Spark, Scala, Hive)
1-4 Yrs
₹ 12.5 - 24L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
Medical Coding, Computer Science, Python +6 more
Sr ML Engineer
3-6 Yrs
Bangalore / Bengaluru
Cyber Security, Python, Architecture +5 more
Finance Analyst (Experience in billing/revenue operations is a must)
5-6 Yrs
₹ 16 - 14L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
Power BI, Data Analysis, Excel +5 more
Staff SW Engineer- Java Full stack (Angular)
5-7 Yrs
Bangalore / Bengaluru
Medical Coding, SQL, Web Development +7 more
Staff SW Engineer (Java Backend, DevSecOps)
5-10 Yrs
Bangalore / Bengaluru
Cyber Security, Computer Science, Backend +6 more
Share an Interview