Data Operations - ALM Sr. Engineer

Job Summary:

We are looking for a proactive and detail-oriented L1 DataOps Monitoring Engineer to support our data pipeline operations. This role involves monitoring, identifying issues, raising alerts, and ensuring timely communication and escalation to minimize data downtime and improve reliability.

Key Responsibilities:

• Monitor data pipelines, jobs, and workflows using tools like Airflow, Control-M, or custom monitoring dashboards.
• Acknowledge and investigate alerts from monitoring tools (Datadog, Prometheus, Grafana, etc.).
• Perform first-level triage for job failures, delays, and anomalies.
• Log incidents and escalate to L2/L3 teams as per SOP.
• Maintain shift handover logs and daily operational reports.
• Perform routine system checks and health monitoring of data environments.
• Follow predefined runbooks to troubleshoot known issues.
• Coordinate with application, infrastructure, and support teams for timely resolution.
• Participate in shift rotations including nights/weekends/public holidays.

Skills and Qualifications:

• Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).
• 0–2 years of experience in IT support, monitoring, or NOC environments.
• Basic understanding of data pipelines, ETL/ELT processes.
• Familiarity with monitoring tools (Datadog, Grafana, CloudWatch, etc.).
• Exposure to job schedulers (Airflow, Control-M, Autosys) is a plus.
• Good verbal and written communication skills.
• Ability to remain calm and effective under pressure.
• Willingness to work in a 24x7 rotational shift model.

Good to Have (Optional):

• Knowledge of cloud platforms (AWS/GCP/Azure)
• Basic SQL or scripting knowledge (Shell/Python)
• ITIL awareness or ticketing systems experience (e.g., ServiceNow, JIRA)