Global Customer Support Interview Questions and Answers

Global dispute investigation process is a procedure to investigate and resolve disputes across different countries.

• It involves gathering information and evidence from all parties involved

• It may require legal expertise to interpret laws and regulations in different countries

• The process aims to reach a fair and equitable resolution for all parties

• Examples include disputes over international trade, intellectual property rights, and cross-border transactions

Training duration varies by role, typically ranging from a few days to several weeks, depending on complexity and requirements.

• New hires usually undergo 5-10 days of initial training.

• Specialized roles may require up to 4 weeks of training.

• Ongoing training sessions are held quarterly to keep skills updated.

• Example: Customer support representatives may have a 7-day training program.

The number of stages can vary based on context, such as processes, projects, or development phases.

• In project management, there are typically five stages: initiation, planning, execution, monitoring, and closure.

• In product development, stages may include ideation, design, prototyping, testing, and launch.

• In customer support, stages can involve inquiry, troubleshooting, resolution, and follow-up.

ixigo is a travel search engine and booking platform.

• Provides comprehensive travel search results for flights, hotels, trains, buses, and cabs.

• Offers deals and discounts on bookings.

• Has a user-friendly interface and mobile app.

• Allows users to compare prices and book directly from the platform.

• Offers travel planning tools such as fare alerts and trip planning guides.