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Air India Sats Airport Services

3.6

based on 920 Reviews

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Air India Sats Airport Services Customer Service Executive Reviews

Updated 12 Jul, 2025

Category Ratings

3.7

Skill Development

3.4

Job Security

2.9

Work-Life Balance

2.8

Company Culture

2.8

Work Satisfaction

2.5

Salary

2.4

Promotions

What employees say about Air India Sats Airport Services?

Insights from employee reviews on AmbitionBox

Workplace insights

Work from office

97% employees reported

Rotational Shift

76% employees reported

Flexible timing

47% employees reported

No travel

60% employees reported

View more detailed insights

Gender based rating

3.2

Rated by Women

61 reviews

3.2

Rated by Men

81 reviews

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Top Mentions in Air India Sats Airport Services Customer Service Executive Reviews

152 reviews found

Sort By: Popular

Customer Service Executive in Bangalore / Bengaluru

Full Time

Customer Success Department

5.0

updated on 03 Oct 2024

Likes

The facilities provided like cab service

Dislikes

The salary is not enough for those who work in airline like airindia express.handling more than 12 flights per shift.and also no resting time and breaks.direct airline staffs try to degrade us they see us as a slave.we also work for them but they dont give that respect

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in New Delhi

Full Time

Customer Success Department

3.0

updated on 17 Jan 2025

Likes

Good place to start airport career. Gives you opportunities to develop yourself and gain real world experience face to face while exploring other opportunities.

Dislikes

Needs a high amount of money in DD to get in the training academy then to airport, bad management at the airport, irregular rules, biased seniors and no support to stay motivated, and if by fault you get in trouble, it's termination, not rescuing. High work pressure, no fix lunch time unless you take, High politics and bad work environment between colleagues.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in New Delhi

Full Time

Airline Services Department

1.0

updated on 28 Nov 2024

Likes

Very bad environment,lack of knowledge Politics environmental managers rude with staff If its aviation operation your flight got delay every time so you have to provide a overtime to staff Staff shift around like 8 hours if you are flight got delay staff spending his or her time like around 14 hours 13 or 12 hours on airport if you know it's operation so you have to provide a overtime to staff it's not a small company...Read More

Dislikes

Stop doing 9 to 8 hours 10 hours 11 hours shift after that he is coming on next as well he is doing overtime but he got his basics salary to it is not good thing we are also working for the money and you are taking lots of time from this staff

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves International Travel.

Customer Service Executive in Bangalore / Bengaluru

Full Time

Voice / Blended Department

1.0

updated on 07 Jul 2025

Dislikes

Management is too bad yearly they are increasing only 1500 to 1600 this company monthly salary also too late it's worst company 😕

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in Bangalore / Bengaluru

Full Time

Customer Success Department

1.0

updated on 02 Apr 2025

Likes

Nothing

Dislikes

Worst company in my whole life. Now im living my personal life too here no leaves no life nothing never ever work here even for experience go for another company.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Read Air India Sats Airport Services Customer Service Executive Reviews based on locations

Customer Service Executive in Hyderabad / Secunderabad

Full Time

Customer Success Department

4.0

updated on 03 May 2025

Likes

Real -access for information...they will provide full security for females alsoo

Dislikes

Nothing

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in New Delhi

Full Time

Customer Success, Service & Operations - Other Department

3.0

updated on 13 Apr 2025

Likes

You can grow your soft skills and learning in to geography

Dislikes

No overtime less salary and no management

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

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Customer Service Executive in Mangaluru

Full Time

Airline Services Department

4.0

updated on 11 May 2025

Likes

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in New Delhi

Full Time

Flight & Airport Operations Department

2.0

updated on 05 Jul 2025

Likes

Nothing

Dislikes

Management of airport staff

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in New Delhi

Full Time

Airline Services Department

2.0

updated on 06 Oct 2024

Likes

I like only work security. That's it

Dislikes

Everything the work environment employee benefits, employees salary, every seniors are like double face and in work time they just make stupid jokes and pressure the staff and if staff made a mistake they treat like everything is the fault. And it's my 1st job i seriously never want to work again

Customer Service Executive in Gurgaon / Gurugram

Full Time

Customer Success, Service & Operations - Other Department

2.0

updated on 24 Apr 2025

Dislikes

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within Country, International Travel.

Customer Service Executive in Hyderabad / Secunderabad

Full Time

Customer Success Department

1.0

updated on 22 Feb 2025

Likes

Handling of flights

Dislikes

About clean shave

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves International Travel.

Customer Service Executive in New Delhi

Full Time

Operations Department

1.0

updated on 31 Dec 2024

Likes

I only like my self confidence

Dislikes

Some senior manager or senior allocator they pretend like they are every thing and use staff as they want ( overall behaviour is not good of senior staff)

Customer Service Executive in Hyderabad / Secunderabad

Full Time

Airline Services Department

1.0

updated on 24 May 2025

Likes

Dislikes

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in Bangalore / Bengaluru

Full Time

Customer Success Department

4.0

updated on 02 Jan 2025

Likes

Working hours

Dislikes

No respect for the staffs no promotion no appreciation. Giving leadership to the people who is good with a manager

Customer Service Executive in Thiruvananthapuram

Full Time

Customer Success Department

1.0

updated on 22 Mar 2024

Likes

As per suggestion don't go for aisats in Trivandrum it's horrible management promote their friends get promotion. Most of the staff without degree and working in same company for more than 5 year won't get promotion to senior or supervisor level when we ask they tell they need degree for promotion. Here itself we can understand how much company is understanding their staff

Dislikes

Very horrible company in Trivandrum station they can't understand or value one staff experience they need degree only

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in New Delhi

Full Time

Finance Department

5.0

updated on 21 Sep 2024

Likes

Company is supporting employees but managers not supporting the.

Dislikes

Managers not supporting there team. They are just using them

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Top trending discussions

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HQ - Mumbai, Maharashtra, India

Aviation

10k-50k Employees (India)

People also ask about Air India Sats Airport Services's Customer Service Executives

Is Air India Sats Airport Services a good place to work for Customer Service Executives?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.2 out of 5 from over 152 employee reviews, it's clear that most customer service executives have an average experience working at Air India Sats Airport Services. Skill development holds the highest rating at 3.7, while career growth is rated the lowest amongst all factors at 2.4. Read reviews about skill development and career growth on AmbitionBox.

Does Air India Sats Airport Services pay their Customer Service Executives well?

According to AmbitionBox reviews, Air India Sats Airport Services customer service executives rate their salary and benefits at 2.5 out of 5, based on 152 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Air India Sats Airport Services's customer service executives salaries here and to read reviews specifically about salary and benefits at Air India Sats Airport Services for customer service executives, click here .

How is the work culture at Air India Sats Airport Services for Customer Service Executives?

Work culture at Air India Sats Airport Services for customer service executives is rated 2.8 out of 5 by 152 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction. To read reviews specifically about work culture at Air India Sats Airport Services for customer service executives, click here .

How is the job security at Air India Sats Airport Services for Customer Service Executives?

Based on 152 reviews on AmbitionBox, Air India Sats Airport Services's customer service executives rate job security at 3.4 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Air India Sats Airport Services.

Is work from home available to Customer Service Executives at Air India Sats Airport Services?

According to 32 AmbitionBox reviews, Air India Sats Airport Services does not currently offer any work-from-home options to customer service executives. All employees work from the office, reflecting a fully on-site work arrangement. To read reviews specifically about work-life balance, click here.

Air India Sats Airport Services Customer Service Executive Reviews by Locations

Air India Sats Airport Services Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 152 Air India Sats Airport Services reviews submitted by Air India Sats Airport Services employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Air India Sats Airport Services is the right com...